What are the responsibilities and job description for the Virtual Event Planner (Remote) position at Torentify?
About the Company
Shoreside.Partners is a travel services company that helps clients plan vacations, cruises, resorts, flights, and special travel experiences. The company focuses on delivering exceptional customer service through personalized travel planning while offering flexible remote work opportunities and professional development in a supportive team environment.
About the Role
The Virtual Event & Occasion Planner assists clients in planning vacations, cruises, and special travel experiences through phone, email, and messaging. The role involves helping customers select travel options, reviewing itineraries, answering questions, researching destinations, resolving booking issues, and providing outstanding customer service throughout the travel planning process. This fully remote, entry-level position offers flexible scheduling and comprehensive training.
Responsibilities
- Assist clients in planning vacations, cruises, and special travel experiences.
- Help customers select travel options.
- Review itineraries and answer questions.
- Research destinations and resolve booking issues.
- Provide outstanding customer service throughout the travel planning process.
Qualifications
- High school diploma or equivalent preferred.
- No prior experience required.
Required Skills
- Strong communication and interpersonal skills.
- Basic computer proficiency.
- Ability to learn new software and booking platforms.
- Strong organizational and time-management skills.
- Passion for travel and customer service.
- Ability to work independently in a remote environment.
- Positive attitude and willingness to learn.
Preferred Skills
- Customer Service Skills
- Customer Support
- Customer Relationship Management
- Client Support
- Customer Engagement
- Customer Satisfaction
- Active Listening
- Relationship Building
- Client Communication
- Problem Resolution
- Travel & Planning Skills
- Travel Planning
- Vacation Planning
- Event Planning
- Occasion Planning
- Itinerary Planning
- Booking Coordination
- Cruise Reservations
- Flight Reservations
- Resort Bookings
- Travel Documentation
- Destination Research
- Travel Consultation
- Administrative Skills
- Data Entry
- Documentation
- Record Management
- Scheduling
- Email Management
- Technical Skills
- Remote Work
- Online Booking Systems
- Basic Computer Skills
- Microsoft Office
- Virtual Communication Tools
- Professional Skills
- Communication Skills
- Interpersonal Skills
- Time Management
- Organizational Skills
- Attention to Detail
- Problem Solving
- Adaptability
- Self-Motivation
- Team Collaboration
- Continuous Learning
- Professionalism
Pay range and compensation package
The job description does not include specific pay range or compensation details.
Equal Opportunity Statement
The job description does not include an Equal Opportunity Employer (EEO) statement. Therefore, no official Equal Opportunity statement is provided in the source content.