What are the responsibilities and job description for the Customer Service Representative - WFH position at Torentify?
About the Company
Spade Recruiting is a recruitment and staffing company that connects professionals with remote customer service and insurance-related career opportunities. The company emphasizes employee growth through comprehensive training, mentorship, leadership development, and a collaborative remote work environment.
About the Role
The Entry Level Customer Service Representative – Remote assists clients by understanding their needs, explaining available coverage options, answering questions, and providing personalized recommendations. The role involves guiding customers through the enrollment process, maintaining accurate records, providing ongoing support, and delivering exceptional customer service. Employees receive structured onboarding, continuous training, mentorship, and opportunities for long-term career advancement.
Qualifications
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building abilities.
- Customer-focused and professional attitude.
- Strong organizational and time management skills.
- Ability to work independently in a remote environment.
- Customer service, sales, hospitality, retail, or other client-facing experience is preferred but not required.
- Willingness to obtain any required licensing where applicable.
Skills
Customer Service Skills
- Customer Service
- Customer Support
- Client Relationship Management
- Customer Communication
- Customer Engagement
- Active Listening
- Customer Satisfaction
- Customer Retention
- Problem Resolution
- Client Follow-up
Insurance & Sales Skills
- Insurance Product Knowledge
- Benefits Education
- Needs Assessment
- Consultative Selling
- Coverage Recommendations
- Enrollment Assistance
- Documentation Management
Administrative Skills
- Data Entry
- Record Keeping
- Documentation
- Organization
- Time Management
- Scheduling
- Multitasking
- Attention to Detail
Technical Skills
- Computer Proficiency
- Remote Work Tools
- Virtual Meeting Platforms
- CRM Systems
- Microsoft Office
- Online Communication Tools
Professional Skills
- Communication Skills
- Interpersonal Skills
- Relationship Building
- Problem Solving
- Self-Motivation
- Independent Working
- Adaptability
- Team Collaboration
- Professionalism
- Continuous Learning
- Leadership Development
Equal Opportunity Employer
Spade Recruiting is committed to fostering an inclusive workplace where all qualified applicants receive equal employment opportunities. Employment decisions are made based on qualifications, skills, experience, and business needs without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local laws. The company values diversity, equity, and inclusion and strives to provide a respectful work environment for all employees.