Customer Service Representative

Are you a driven, people-focused professional with a passion for problem-solving, customer relationships, and delivering exceptional service? Arett Sales Corporation, a fourth-generation, family-owned wholesale distributor, is seeking an experienced Customer Service Representative to join our team at our headquarters in Pennsauken, NJ.

With advanced warehouse facilities in Bristol, CT, Troy, OH, and Fairfield, CA, Arett Sales is committed to delivering extraordinary service to our retail partners — and we want YOU to help us continue that legacy of excellence.

Responsibilities:

Customer & Order Management

• Manage customer inquiries in a positive and professional manner through effective product knowledge, customer engagement, and escalation as needed
• Process order placements, changes, cancellations, and tracking requests accurately and within established timelines
• Schedule outbound shipments for existing orders to Arett's customers
• Process returns and research and resolve order discrepancies in coordination with the appropriate departments
• Understand the intricacies of customers' online portals and utilize available tools to manage the assigned account portfolio

Sales Support & Account Compliance

• Support the sales team and sales personnel by serving as a responsive, knowledgeable internal resource
• Understand and remain current on each customer's rules, routing guides, and compliance best practices
• Manage chargebacks monthly — analyze root causes and identify process improvement opportunities to reduce recurrence
• Partner with department managers to resolve shipping problems, carrier service failures, ordering errors, and picking discrepancies

Service Excellence

• Consistently improve customer satisfaction through enhanced efficiency, service standards, and order processing optimization
• Identify recurring issues and communicate trends to management to support process improvement initiatives
• Other responsibilities as assigned

Qualifications:

• High school diploma required; associate's or bachelor's degree a plus
• Minimum of 5 years of customer service experience
• Prior customer service experience in distribution or wholesale preferred but not required
• Proficiency in Microsoft Word and Excel required
• Comfort learning and navigating customer portals, order management systems, and proprietary software

Job Requirements:

• Excellent listening skills with the ability to quickly assess a situation and communicate alternative solutions clearly and effectively
• Ability to speak clearly, maintain composure under pressure, and interact professionally in person, by phone, and via email
• Strong multitasking skills — must be able to type notes and navigate computer systems while actively engaged on a call
• High degree of accuracy and attention to detail when entering information, documenting interactions, and processing orders
• Strong organizational skills and the ability to manage competing priorities and meet deadlines consistently
• Ability to work both independently and collaboratively in a fast-paced team environment

What We Offer

At Arett Sales, you’re more than an employee—you’re a valued member of a collaborative and forward-thinking organization. We offer:

• A competitive salary
• Medical, dental, and vision benefits
• 401(k) with profit sharing
• Flexible Spending Account (FSA)
• Paid time off and company holidays
• Employee discounts
• A positive work environment that fosters learning and growth
• Stable, long-term employment with a family-owned company that has been in business for over 75 years

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Education:

• High school or equivalent (Required)

Experience:

• Collaboration: 3 years (Required)
• Customer service: 5 years (Required)
• Microsoft Word: 5 years (Required)
• Microsoft Excel: 5 years (Required)

Ability to Commute:

• Pennsauken, NJ 08110 (Required)

Work Location: Hybrid remote in Pennsauken, NJ 08110

Salary : $21 - $22