Front Desk Associate/Customer Service

Responsibilities:

• Build strong customer relationships by providing time efficient, friendly service.
• Identify correct price of merchandise & ring transactions using the store’s point of sale system.
• Process payment by cash, check, credit card, gift cards, etc.
• Issue receipts, refunds, credits & change due to customers.
• Process merchandise returns and exchanges.
• Calculate payments received & reconcile with total sales & items.
• Ensure integrity of customer information as outlined in the companies Protecting Customer Information Policy, including company passwords and access codes.
• Ensure customer profiles are complete and not duplicated.
• Perform merchandise look-ups, transfers & charge sends for stylists.
• Pull special orders, as needed.
• Re-ticketing: ensure accurate and timely completion of required tag, place merchandise on reticket bar for processing.
• Assist with returning non-purchased merchandise to proper floor location.
• Maintain front desk supplies, ensure area is organized at all times.

Customer Service

• Answer/direct calls pleasantly and promptly.
• Use client’s last name frequently.
• Answer customers’ questions & provide information on procedures & policies in positive manner.
• Address customer complaints & immediately refer to a member of management.
• Constantly engage all waiting customers in conversation (i.e. waiting for transactions to be processed, alterations/holds/special orders pick-up, etc.)
• Ensure customers waiting time is minimal. If time is progressing, seek to get any issue resolved quickly and seamlessly, while ensuring customer is constantly engaged and unaware of any concerns or extended time.
• Offer to contact the customer's "regular or preferred" stylist. If the customer does not have one, ensure they have connected with a stylist.
• Offer customers carry-out service at completion of transaction.
• Bag, box, gift wrap merchandise to the highest level of appearance & care.
• Special projects and other duties as assigned.

Qualifications:

• Retail experience required, experience in a luxury environment preferred.
• Sense of urgency, self-starter and motivated attitude.
• Excellent organizational skills and ability to prioritize tasks.
• High level of attention to detail.
• Excellent interpersonal communication skills.
• Strong customer service skills.
• Basic computer skills.
• Willingness and ability to work a flexible schedule for a retail business, including Saturdays, evening store events, etc.

Education:

High School education or equivalent.

Equal Opportunity Statement:

Tootsies is an Equal Opportunity Employer.