What are the responsibilities and job description for the Customer Service Representative/Front Desk Receptionist position at Speciality Clinic?
Duties:
- Patient Reception: Greet patients and visitors in a warm and professional manner.
Register new patients, collect and verify insurance information, and update patient records.
Direct patients to the appropriate department or healthcare professional.
Appointment Scheduling: Schedule and confirm patient appointments efficiently.
Coordinate with medical staff to manage the daily appointment schedule.
Notify patients of any appointment changes or cancellations.
Phone Management: Answer and direct incoming phone calls to the appropriate staff members.
Provide information to callers and assist with inquiries or concerns.
Administrative Support: Perform general clerical duties, including photocopying, faxing, filing, and data entry.
Maintain a clean and organized reception area.
Qualifications:
- Answering phones in a professional manner
-Check in and check out patients
- Strong organizational skills with the ability to multitask effectively
- Excellent communication and interpersonal skills
- Proficient in using computer systems and software applications
- Ability to handle transactions accurately
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $17 - $19