Tono | St. Paul - General Manager

General Manager Summary:

The General Manager is the driving force of Tono Pizzeria Cheesesteaks, responsible for overseeing all aspects of operations. This role demands a hands-on leader who excels at building and motivating a high performing team with a genuine passion for hospitality and a strong understanding of fast-casual service. The GM will work closely with the operations and other general managers to create a seamless and efficient environment that delivers excellent customer experiences while meeting both financial and operational goals.

Key Responsibilities

Drive Sales

• Develop and implement strategies to maximize sales through customer engagement, promotions, and quality service.

• Monitor sales performance and adjust plans as necessary to meet and exceed sales goals.

• Ensure that customer satisfaction is consistently high, influencing repeat business and positive reviews.

• Regularly assess local market conditions and adapt the restaurant’s offerings and services accordingly.

Build and Lead a High-Performing Team

• Recruit, onboard, hire, train, and develop staff, ensuring that all team members understand their roles and responsibilities.

• Foster a positive team culture by motivating staff, providing coaching, and addressing performance issues.

• Set clear expectations for performance and ensure that team members are held accountable to operational and customer service standards. Conduct regular performance evaluations and provide feedback to enhance employee development.

Control COGs (Cost of Goods Sold)

• Monitor inventory levels, order supplies, and manage waste to maintain efficient and cost-effective operations. Implement procedures for portion control, proper food handling, and inventory management to keep food costs within target ranges with the team

Manage Labor Costs

• Create and manage labor schedules to ensure that staffing levels are appropriate for sales volume while minimizing overtime.

• Ensure compliance with labor laws and company policies, including employee breaks, hours, and overtime.

• Monitor labor productivity and make adjustments to optimize team efficiency during peak and off-peak hours.

• Use labor management software (7Shifts/Toast) to track hours worked and make adjustments as needed.

Profitability Management

• Monitor daily, weekly, and monthly financial reports to identify trends, opportunities, and areas for improvement.

• Work with the operations team to develop budgets and financial targets, ensuring the restaurant operates within those guidelines.

• Implement best practices to increase revenue and reduce expenses without compromising service or quality.

• Ensure proper cash management, safe handling procedures, and regular reconciliation of financial records.

Community Outreach

• Develop and maintain strong relationships with the local community, including customers, local businesses, and organizations.

• Represent the restaurant at community events, sponsorship opportunities, and charity functions to increase brand visibility.

• Engage with customers with in-person interactions and promotions to build loyalty and increase foot traffic.

• Lead local outreach efforts to support community involvement and build positive public perception of the brand.

Skills/Competencies:

• Must have or be able to obtain a Certified Food Protection Manager (CFPM) certification for knowledge of food safety standards Strong operational skills in a fast-paced food service environment.

• Excellent communication and interpersonal skills Strong organizational and problem-solving abilities.

• Candidates should be comfortable navigating and leveraging technology to enhance operations and team collaboration.

• Strong command of English grammar for clear and effective communication in written and verbal forms

• Ability to speak and write in Spanish to better serve diverse customer bases and team members (Preferred)

• Experience with Slack for team communication and Google Workspace (including Google Drive, Docs, Sheets, and Gmail) for document management and productivity (Preferred)

• Ability to travel between stores/ home office or events as needed May require lifting up to 50 lbs.

• Ability to stand for extended periods and work in a fast-paced environment

Qualifications;

• Years of Experience: 2 years of restaurant managerial experience

• Education: Highschool Diploma or GED required; higher education in business is a plus.

• Availability: Minimum of 40 hours, salaried position, in store and 5 hours of Admin. Requires a flexible schedule with some nights and weekends to meet demands of the business.

Benefits and Compensation:

• Paid time off and holidays

• Health Insurance and 401k coming in 2026

• Professional growth opportunities within a rapidly expanding brand

• Discounted Tono!