Team Leader Customer Project Manager Americas

Company Description

Why TOMRA?

TOMRA is a world leader in optical and electronic sorting equipment. TOMRA Sorting Solutions is a dynamic company with an outstanding product line and an excellent level of customer satisfaction.

Why is it worthwhile to start and stay at TOMRA? Quite simply, we are a steadily growing international company that has retained its family atmosphere. Our corporate culture is Norwegian, which means there is no hierarchical thinking. If you are interested in titles and hierarchy you are at the wrong place here. We see a bright future in economic terms. Aside from that, it´s nice to know that our recycling machines are helping to make the world cleaner.

At TOMRA, we place significant emphasis on maximizing resource value and utilization, which contributes to the concept of the circular economy: an economic system designed to keep products, components and materials at their highest value throughout their life cycles within a closed loop.

Technology plays a crucial role in achieving this, with advances in certain fields helping to bring about new approaches that can help maximize the value of resources and – crucially – reduce waste.

OUR ROLE

TOMRA’s sensor-based solutions play a key role in optimizing resource productivity, particularly in the fields of waste management and recycling, where sensor-based technology can be used to increase precision and streamline processes.

To achieve the ambitious aim of a circular economy, it is necessary to employ state-of-the-art approaches that push boundaries, and TOMRA’s reverse vending and waste sorting solutions help to achieve this by recovering materials and providing valuable insight into the composition of these materials.

The result is a greater understanding of where efficiencies can be made to minimize costs and waste, and better utilize resources within a closed loop – further mitigating the impact of CO2 and other emissions and inefficiencies.

Job Description

• Professional and disciplinary management of the CPM team Americas: support in building and expanding the team in a growing future market; Interacting with other departments and reporting to the Head of Customer Project Management; Motivator for employees and support for the team in challenging projects
• Customer-Focused Project Management: Independently manage and execute customer projects in metal and waste recycling, ensuring compliance with procedures while overseeing technical, commercial, and organizational aspects for successful delivery.
• Contract & Project Coordination: Review sales inputs and contract details while managing internal projects using relevant software. Ensure seamless customer communication and collaboration for the successful execution of projects. 
• Customer Engagement & Project Success: Build strong customer relationships, providing technical consultancy on complex recycling plant designs while supporting the sales team. Ensure successful project execution within budget and timelines, meeting customer expectations, and driving continuous process improvements. 
• Monitoring and Payments: Monitor project progress, including payment processing. 
• Project Closure: Distribute project closure reports and perform post-cost calculations. 

Qualifications

• Education: Technical education and knowledge
• Fluent English (first language) and Spanish advantageous: Strong language skills in both English is essential. Ability to have technical conversations in English
• Location: Reside either in Charlotte, North Carolina or near an airport in the west of the USA
• Willingness to Travel: Approximately 60% travel, sometimes abroad.
• Self-Motivation and Task Completion: Demonstrate self-motivation and the ability to fully complete tasks.
• Excellent Coordination and Organizational Skills: Strong coordination and organizational abilities.
• IT and Network Skills: Proficient in IT and network skills.
• Business Experience: Experience in a support function.
• Ability to Read Drawings: Capable of reading technical drawings.
• Effective Communication: Good verbal and written communication skills.
• Problem-Solving Skills: Strong problem-solving abilities.
• Customer Orientation: Ability to relate to local customers, their perspectives, and cultural nuances (preferably with local cultural experience).

Additional Information

Your benefits

• Supported company pension scheme;
• Supported group accident insurance;
• International SOS for business and private use;
• Hybrid working principles, flexible working hours;
• Opportunity to purchase TOMRA shares;
• Employee benefit discounts for TOMRA Online Shop;
• Professional and personal development: learning on the job, specialized course, conferences etc.;
• Coaching opportunities - Individual Development Programs;
• Norwegian corporate culture (no hierarchical thinking, transparent communication culture).

Additional information

All your information will be kept confidential according to EEO guidelines.