What are the responsibilities and job description for the Service Manager - Jaguar, Land Rover position at Tom Wood Automotive?
Indianapolis, IN
We are looking for a proven Service Manager with Jaguar Land Rover experience to lead our high-performing service department and continue elevating our client experience, team performance, and operational efficiency.
If you understand the JLR brand, clientele, and standards, and thrive in a fast-paced, high-expectation environment—this is an opportunity to lead from the front.
What You’ll Do:
Lead and develop a high-performing service team including advisors, technicians, and support staff
Drive customer satisfaction (CSI) to exceed manufacturer and dealership benchmarks
Manage daily operations including workflow, scheduling, and capacity planning
Oversee warranty compliance, diagnostics processes, and repair quality
Partner with parts and sales departments to ensure a seamless client experience
Monitor and improve key metrics: ELR, hours per RO, technician productivity & proficiency
Ensure adherence to Jaguar Land Rover North America policies and standards
Recruit, train, and retain top talent within the service department
What We’re Looking For:
Previous Service Manager experience within Jaguar Land Rover is REQUIRED
Strong understanding of JLR systems, warranty processes, and brand expectations
Proven track record of driving CSI and department profitability
Leadership skills with the ability to coach, hold accountable, and motivate a team
Excellent communication and organizational skills
Ability to manage high-end clientele and resolve escalated concerns professionally
What We Offer:
Join a large, family-owned organization where culture matters and people stay
Fun, competitive, team-driven atmosphere that celebrates success
We’re not perfect—and that’s the opportunity. Bring your experience, make an impact, and help take us to the next level
Competitive compensation package (base performance bonus)
Health, dental, and vision benefits
401(k) with company match
Paid time off and holidays
Relocation assistance available for the right candidate
Signing bonus for qualified Jaguar Land Rover candidates
We are looking for a proven Service Manager with Jaguar Land Rover experience to lead our high-performing service department and continue elevating our client experience, team performance, and operational efficiency.
If you understand the JLR brand, clientele, and standards, and thrive in a fast-paced, high-expectation environment—this is an opportunity to lead from the front.
What You’ll Do:
Lead and develop a high-performing service team including advisors, technicians, and support staff
Drive customer satisfaction (CSI) to exceed manufacturer and dealership benchmarks
Manage daily operations including workflow, scheduling, and capacity planning
Oversee warranty compliance, diagnostics processes, and repair quality
Partner with parts and sales departments to ensure a seamless client experience
Monitor and improve key metrics: ELR, hours per RO, technician productivity & proficiency
Ensure adherence to Jaguar Land Rover North America policies and standards
Recruit, train, and retain top talent within the service department
What We’re Looking For:
Previous Service Manager experience within Jaguar Land Rover is REQUIRED
Strong understanding of JLR systems, warranty processes, and brand expectations
Proven track record of driving CSI and department profitability
Leadership skills with the ability to coach, hold accountable, and motivate a team
Excellent communication and organizational skills
Ability to manage high-end clientele and resolve escalated concerns professionally
What We Offer:
Join a large, family-owned organization where culture matters and people stay
Fun, competitive, team-driven atmosphere that celebrates success
We’re not perfect—and that’s the opportunity. Bring your experience, make an impact, and help take us to the next level
Competitive compensation package (base performance bonus)
Health, dental, and vision benefits
401(k) with company match
Paid time off and holidays
Relocation assistance available for the right candidate
Signing bonus for qualified Jaguar Land Rover candidates