What are the responsibilities and job description for the Service Supervisor position at Tom Thumb?
- Assists Service Operations Manager with job duties and responsibilities.
- Champions corporate and division customer service programs to meet or exceed division customer service
- Assists in directing and supervises front end operations, monitors and directs customer traffic flow,
way and parking lot.
- Assists in maintaining the fresh, full appearance of the checkstand merchandisers. Maintains cleanliness of
- Complies with and ensures compliance with Company policies and procedures (i.e., Cash
Gift Card policies, scan accuracy, supervising minor employees, Product Return Policy, WIC,
sanitation, safety, security, grooming and dress code standards, check acceptance, etc.).
Reports policy violations to store management.
- Ensures the accurate operation and function of the Point of Sale system
- Handles and assists with accountability for cash flow requirements including: safe transactions,
procedures. Works with Scan/FMC Team to ensure scanning file problems are corrected in a timely
manner.
- May perform the following duties including: running totals on all tills, preparing and proofing
Service Manager to be addressed.
- Serves as a cashier when needed.
- Responsible for understanding all aspects of the customer service center and provides services
- Answers and responds to incoming calls appropriately.
- Responsible for performing all job duties with honesty and integrity and in compliance with Company
- Other necessary and required duties.
Pay Transparency:
Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay*, PTO/Vacation pay*, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis.
- For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.