What are the responsibilities and job description for the Specialist, Business Intelligence position at Tom McLeod Software Corp?
McLeod Software is seeking a Business Intelligence Specialist to help us deliver onboarding, training, and project support for our McLeod IQ Business Intelligence product, empowering customers to make smarter decisions using data. The Business Intelligence Specialist will play a key role in leading customer training, managing BI-related projects, and building custom reporting solutions that help our customers unlock the full potential of McLeod IQ.
What You'll Be Doing (Responsibilities):
- Provide onboarding and training for customers on McLeod IQ, Microsoft Excel, and Power BI.
- Scope, plan, and manage BI customization projects, from requirements to delivery.
- Create and document custom reports, dashboards, and data queries for customers.
- Support customers with troubleshooting, product expertise, and timely updates.
- Collaborate with internal BI analysts, developers, and cross-functional teams to ensure high-quality solutions.
What You'll Need (Requirements):
- Bachelor’s degree in Business, Information Systems, Computer Science, or a related field (preferred).
- 1 year of experience in Business Intelligence or a customer-facing technical support role.
- Proficiency in Microsoft Excel and Power BI (knowledge of Tableau, Qlik, or SSRS a plus).
- Strong communication and project management skills to manage timelines and deliverables.
- Ability to travel up to 30% for training, onboarding, and customer support.
Why McLeod?
At McLeod Software, we believe that our employees are our greatest competitive advantage. Each employee contributes directly to McLeod Software’s growth and success. With over 650 full-time team members, we’re still growing while staying true to who we are. Our priorities stay where they belong: with our employees, our customers, and the continued growth of our business. When you join McLeod, you’re joining a company that’s built for the long haul—with a clear vision, strong leadership, and a commitment to investing in our people.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
