Customer and Operations Representative

Join a Family-Owned Company Focused on Leadership, Safety, and Operational Excellence

At TKI, we are more than trucks, dumpsters, and routes — we are a team committed to doing things the right way. Family-owned and operated since 1938, TKI has built a strong reputation through hard work, customer service, safety, and taking care of our people.

We are currently seeking a Customer and Operations Representative at our Glenwood location. This role is ideal for someone who is able to perform a wide variety of administrative and clerical tasks with an emphasis on customer service. It is the first point of contact for our customers and plays a critical role in delivering the exceptional customer service that Tom Kraemer Inc. is known for. This position serves as the face of our Glenwood office by welcoming customers, answering questions, processing transactions, and ensuring every customer interaction is professional, friendly, and efficient.

This role works closely with dispatch, accounting, operations, and other departments to provide seamless communication and outstanding customer support. The ideal candidate is organized, detail-oriented, enjoys working in a fast-paced environment, and takes pride in creating a positive experience for every customer.

Schedule & Benefits

• Monday-Friday/No weekends;
• Holidays off
• Paid hourly, time-and-a-half over 40 hours
• Health insurance provided
• Uniforms/Apparel provided
• Paid time off and paid holidays
• Retirement plan with employer contribution

What You’ll Do

• Greet all customers with a friendly, professional and helpful attitude
• Manages a high volume of incoming calls promptly and professionally
• Assist customers with questions regarding services, pricing, scheduling, and account information
• Set up customer accounts, create work orders, and edit accounts within our software system
• Resolve customer concerns efficiently while maintaining a positive and solution-oriented attitude
• Assists with daily operations and order processing
• Assists with general office work including paperwork, filing, scanning and maintaining organized office records
• Help maintain a clean, organized and professional office environment. Perform some light outdoor duties as needed to keep the facility clean, safe and welcoming

What We’re Looking For

• High school diploma or equivalent, related college degree preferred
• Customer service experience
• Ability to multitask and prioritize in a fast-paced environment
• Comfortable learning and utilizing computer software and Point of Sale systems
• Ability to work independently while also contributing as part of a team.
• Dependable, punctual, and professional.

Why Join TKI?

• Family-owned and operated since 1938
• Strong team-focused culture
• Modern technology and operational systems
• Opportunity for long-term career growth and leadership development
• Fast-paced, engaging, and supportive work environment
• A company committed to safety, accountability, and continuous improvement

At TKI, we believe strong leadership creates strong teams. If you are motivated, dependable, adaptable, and passionate about operations and developing people, we encourage you to apply.

Apply today and become part of the TKI Way.

TKI provides equal employment opportunities (EEO) to all employees and applicants in accordance with applicable federal, state, and local laws.

Job Type: Full-time

Pay: $25 – $28 per hour (depending on qualifications and experience)

Location: In Person