Assistant General Manager

JOB TITLE: Assistant General Manager

REPORTS TO: General Manager

Job Purpose:

The Assistant General Manager is responsible for working closely with the General Manager to support the long-term strategic vision for the Store, as well as the day-to-day business operations, including coaching and management of the sales teams, driving sales target achievement, delivering top client experience and achieving people and operational excellence through adherence to Company standards, guidelines and policy.

Tasks & Responsibilities:

Business Leadership

• Partner with the General Manager to achieve annual Store sales targets across all product categories, including Men’s, Women’s, MTM, Leathergoods, Shoes and Accessories.
• Measure and report on Store performance and key KPI’s daily, weekly and monthly to drive sales vs commercial targets.
• Coach, develop, and lead sales associates in selling behaviors and sales generation.
• Provide and inspire outstanding service to our clients.
• Coach and develop the team to model exceptional client experience.
• Monitor store budget and communicate regularly with the General Manager to ensure revenue and profitability targets are achieved

Client Experience & Development

• Elevate client experience and drive clienteling actions through delivery of brand guidelines and execution of store client strategy.
• Ensure that the highest level of customer service is provided by modeling client first behaviors on the selling floor.
• Support the Company CRM and Marketing initiatives by actioning CRM plans including client outreach, consignment, and appointment setting.

Product & Stock Management:

• Participate in the preparation of merchandise displays and presentations, exercising judgment and discretion in applying merchandising concepts and guidelines.
• Maintain sales floor to a high standard in line with Brand guidelines.
• Partner with the General Manager and the Buying team to drive sell-thru and coordinate product needs.
• Facilitate transfers to support optimal sell-thru and support zone success.
• Minimize stock damages through strong stock management and ensuring excellence in BOH.
• Coordinate and participate in department inventories as needed.

Store Operations & Process Management:

• Communicate and uphold Company policies and compliance matters.
• Follow the Company operational guidelines and polices at all times.
• Partner with the General Manager to ensure the safety of the Store and its Employees is a priority at all times.
• Open and close the Store as needed.
• Work with the GM to ensure optimal staffing across all departments by effectively managing schedules to maintain appropriate coverage.
• Partner with the General Manager to compile bi-weekly payroll reports; analyze and assess any discrepancies in partnership with Human Resources.
• Support scheduling for store as needed.

People & Talent Development

• Work with the General Manager to develop strong market talent pipelines to recruit top talents
• Lead performance touch-bases check-ins and support the annual performance review process
• Partner with the General Manager and Human Resources to correct underperformance as needed
• Participate in store meetings to convey other necessary information to management staff and associates
• Support a high energy and a positive work environment

Skills, Competencies & Requirements

• 5-7 years of retail experience required; preferably in a luxury environment
• Strong entrepreneurial spirit, initiative, and commercial ability
• Deep knowledge of the luxury industry with a high level of fashion sensitivity
• Availability to work during Store hours of operation, including nights, weekends, and holidays, as needed
• Ability to maintain presence on selling floor for long periods as needed
• Strong interpersonal, communication, organization, and follow-through skills
• Capacity to motivate, train and develop a sales and operations team
• Ability to create high energy and a positive work environment.
• Successfully work and manage time in a dynamic and fast paced environment
• Must be able to operate all equipment necessary to perform the job, including Microsoft Excel, Word, PPT and Microsoft Teams, POS and phone systems, cash register and all other office equipment as needed
• Ability to lift or carry (pushing/pulling) up to 25 pounds (or more).
• Ability to bend, stoop, reach or squat to handle and stock merchandise
• Ability to stand or walk for long periods (4-6 hours)