What are the responsibilities and job description for the Volkswagen Service Advisor position at Tom Bush MINI?
One of the best places to work in Jacksonville is looking for an additional Volkswagen Service Advisor to join our award-winning team. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - this may be the right opportunity for you.
JOB DESCRIPTION:Assist customers in all their automotive service needs including the following steps:
- Assist in scheduling appointments
- Write up the customer requests as a Repair Order
- Dispatch work to your team of Technicians
- Flag and close repair orders when completed
- Provide an interactive delivery of the vehicle back to the customer
- Cashier duties, when needed
BENEFITS:
- Compensation - base salary monthly commission based on hours written and Customer Satisfaction Scores
- Great Schedule - Monday to Friday rotate early and late shifts 7AM-5PM or 8AM-7PM, rotate every third Saturday 8AM - 4PM, Closed Sundays
- Full Benefits Package - Medical, Dental, Disability, Paid vacations, Vision & 401k (with 2.5% company match) available
- Advancement Opportunities - our average employee (out of 320) has been with us for six years and we like to promote from within.
- EOE - we are an Equal Opportunity Employer
- Great Work Environment - a family-friendly & drug-free workplace. We've been named one of the Best Places to Work in Jacksonville for the past 7 years.
- Wellness Program - we offer discounts towards company benefits for completion of wellness related activities including lunch and learns, fitness challenges and more as well as discounts for gym memberships, healthy vending options and a culture that supports healthy living.
LOCATIONS:We are hiring a Service Advisor for our Tom Bush Volkswagen store: 9850 Atlantic Boulevard, 1 mile west of I-295.
SUPERVISION:Your supervisor will be our Service Manager, Scott Clemons, who has over 35 years of automotive experience.
ATTIRE:Tom Bush polo shirt (provided) & pants or skirt
DESIRED SKILLS & EXPERIENCE:
- Candidates must have outstanding customer service phone skills and good organizational skills
- Outgoing personality with expertise at developing relationships (i.e., a "people person")
- Excellent verbal/written communication, presentation skills (including use of MS Office)
- Ability to operate an automobile with a valid driver's license