e-Builder Application Support Specialist

Position: e-Builder Application Support Specialist

Work Schedule: Hybrid (On-site/Off-site) 

Location: New York, NY 

Company Overview 

Toll International is a premier consulting firm based in New York City, specialized in comprehensive construction project management and technology-enabled solutions. Renowned for our dedication to delivering high-quality, cost-effective, and innovative results tailored to the unique needs of our clients, we lead infrastructure and digital transformation projects across New York State and beyond. 

We are proud to partner with the Port Authority of New York & New Jersey (PANYNJ) on high-impact infrastructure and technology initiatives. We are currently seeking talented professionals to collaborate with subject matter experts, project managers, and process owners to deliver critical projects. 

Position Overview 

The eBuilder Technician (Level 1 Specialist) will support the Engineering Department’s Operations Division within the Engineering Records and Document Management (ERDM) Unit. This role plays a key part in ensuring the integrity, accessibility, and standardization of engineering documents through the Agency’s eBuilder platform, specifically supporting the Tenant Construction and Alteration Process (TCAP) Program. 

The specialist will serve as a primary point of contact for Level 1 support, assisting internal and external stakeholders with daily technical issues, user access, workflow compliance, project setup, data integrity, and reporting. This role directly contributes to the efficiency of project delivery, construction documentation management, and digital workflow enhancements across the Engineering Department. 

Key Responsibilities 

• Provide daily eBuilder administrative and technical support for TCAP end users. 
• Serve as Level 1 support for troubleshooting issues such as account unlocks, project access, workflow overrides, file uploads/downloads, and general platform assistance. 
• Support internal and external users including tenants, design professionals, contractors, construction managers, and Engineering Department staff. 
• Act as a point of contact between the TCAP main office and Engineering Solutions Document Control Administration. 
• Perform core administrative tasks including project setup, user provisioning, template and mail merge management, and document folder structure updates. 
• Assist with transferring information from the TCAP tracker into eBuilder. 
• Support project and program-level system modifications, including updating data fields, reports, dashboards, templates, and other system functionalities. 
• Participate in the development and testing of new workflows, enhancements, and system features. 
• Document user requirements, use cases, and acceptance criteria for new process build-outs. 
• Maintain reporting fields related to project lifecycle status and milestones. 
• Troubleshoot workflow inconsistencies, ensuring user permission compliance and folder structure accuracy. 
• Prepare program and project-level reports and dashboards, supporting multiple internal review groups. 
• Provide virtual or in-person training to eBuilder end users and assist with updating training materials. 
• Support Engineering Help Desk operations as a backup member of the eBuilder and Applications Support Team. 

Required Qualifications 

• Bachelor’s degree from an accredited college. 
• Excellent analytical and conceptual thinking abilities. 
• Strong oral, written, and interpersonal communication skills. 
• Proficiency with Microsoft Office 365 (Word, PowerPoint, Excel). 
• Hands-on experience with eBuilder or other construction management software (eBuilder experience highly preferred). 
• Ability to prioritize multiple tasks, meet deadlines, and manage shifting priorities. 
• Self-motivated, independent worker requiring minimal supervision. 

Preferred Qualifications 

• Administrator-level knowledge of eBuilder. 
• Experience supporting construction project management, document management, or financial reporting systems. 
• Proficiency with Enterprise Content Management solutions such as OpenText or SharePoint. 
• Experience creating or maintaining Microsoft Power BI reports. 
• Experience with data integration or workflow automation tools. 

What We Offer 

• Competitive salary with an extensive benefits package. 
• Engagement in high-profile, long-term projects. 
• A dynamic and supportive work environment. 
• Opportunities for professional growth and advancement. 

Ready to Apply? 

Qualified candidates should submit a resume highlighting relevant experience and indicate the role(s) of interest. 

 Complete the employment application on our website: Toll International Careers Page – https://www.tollintl.com/careers and include your resume. 

Note: Candidates who do not complete the employment application will not be considered.