What are the responsibilities and job description for the PATIENT INTAKE FLOAT - ONCOLOGY - FULL TIME position at Toledo Clinic?
The Patient Intake Float will become an expert in each of the roles within the Intake Process. The day-to-day roles could include patient registration, front desk check-in, call center support, chart prep, or scheduling of new or established patients.
Principal Duties & Responsibilities:
Example of Essential Duties:
- Be flexible in day-to-day schedule.
- For any roles that could be filled, stay up to date on all workflows.
- Answers phones and taking messages accurately.
- Scheduling appointments.
- Verifying referrals.
- Updating insurance information.
- Collecting patient copays and payments.
- Utilizing EMR portals to prep patient medical record.
- Ability to travel to all oncology offices for assigned role.
- Utilizes good communication skills in addressing concerns or problems
- Other duties as assigned.
Knowledge, Skills & Abilities Required:
Required:
- High School Diploma of GED Required
- Ability to excel in an environment of constant change, problems, and unexpected interruptions, where high pressure to deliver results is expected.
- Familiar with utilizing EMR systems.
- Willingness to work remotely from one oncology office to help another oncology office.
- Consistently arrives at work, in professional attire, on time and completes all tasks within established time frame.
- Seeks appropriate tasks when primary tasks are completed and assists co-workers as needed.
- Flexibility and ability to adjust to a constantly changing work environment
- Knowledge of medical office operations, terminology, clinic policies/procedures, paperwork.
- Knowledge of how to use office equipment including phone, copier, computer
- Knowledge of customer service concepts and techniques
- Ability to use a multi-line telephone system.
- Ability to communicate clearly in person, on the phone, and via the computer to establish/maintain cooperative relationships with patients, families, physicians, staff and other customers.
- Ability to read, understand, and follow oral and written instruction.
- Ability to organize and prioritize tasks effectively
- Ability to excel in an environment of constant change, problems and unexpected interruptions, where extreme pressure to deliver results is expected.
- Knowledge of computer systems and applications.
- Working knowledge of Microsoft office and EMRs.
- Seeks appropriate tasks when primary tasks are completed and assists co-workers as needed.
- Demonstrates adaptability to expanded roles.
- Adheres to all clinic policies and procedures
Preferred:
- Experience working in oncology