Maintenance Technician

TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game!  Our first venue opened in 2021 in The O2, London and our second in Birmingham in 2024. We are also set to open in Westfield London, Dallas and Mexico in 2025! 

At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive being in an energetic and fun environment you’ll quickly fall in love with our concept!

Why work with us at TOCA Social? 

• Complimentary TOCA games!

• Huge discounts on our F&B 

• Free meal while on shift

• Local retail & hospitality discounts!

• Teammate Assistance Program

• Full and Part Time roles available

• Great progression opportunities as we expand!

What we are looking for: 

• A self-starter and highly focused individual  

• 2 years minimum of experience in a facilities or maintenance role

• Passion for hospitality and a willingness to learn from senior teammates 

• A quick learner with the ability to work under pressure in a fast paced environment

• A punctual and reliable individual with a great attitude and work ethic! 

• Strong organizational and administrative skills

• Excellent verbal and written communication skills

• Ability to diagnose and troubleshoot basic technical issues

• Ability to provide step-by-step technical help, both written and verbal

• Strong Microsoft Office/Google Suite skills: Excel, Word and PowerPoint

• Experience using ticketing software 

• Experience with writing maintenance related documentation

• Ability to understand and build complex charts and graphs

• Flexibility to work evenings, weekends and holidays

• Someone ready to support other departments/teammates when needed

Job Highlights: 

This role requires a proactive, hands-on individual to manage and maintain our venue in The Colony (Grandscape).  As a Facilities technician  you’ll be a key part of our venue operations, ensuring our spaces are safe, compliant, and ready to deliver exceptional guest experiences. In our venue, you’ll handle day-to-day maintenance tasks, oversee supplier relationships, and provide critical support to our teams. Your flexibility and commitment to operational excellence will help us create outstanding moments for our guests.

Role Scope & Responsibilities:

• Venue Maintenance: Perform hands-on maintenance and repair tasks to ensure the venue remains operational and meets high standards.

• Fully Flexible: we need an output driven individual who is all about making it happen rather than being rigid as to when it happens. We need an individual with full Monday - Sunday flexibility to ensure our venues are always able to deliver best in class guest experience. 

• Compliance Oversight: Partner with GM to ensure all sites comply with health and safety regulations, fire safety, and statutory requirements.

• Supplier Management: Build and manage relationships with external suppliers and contractors for maintenance, repairs, and services.

• Preventative Maintenance: Develop and execute preventative maintenance schedules across all areas of the venue to minimize downtime.

• Operational Support: Provide facilities support to venue teams to enable smooth daily operations and exceptional guest experiences.

• Budget Management: Monitor and manage the maintenance budget, ensuring cost-effective solutions while maintaining quality.

• Incident Response: Act as the first point of contact for maintenance emergencies and urgent repairs across the venue..

• SOP Management: support in building out processes and ways for working for venue management 

• Asset Management: Maintain accurate records of all venue assets, including equipment inventories and service histories.

• Team Collaboration: Work closely with venue management, technology  and operations teams to identify and address maintenance priorities effectively.