Guest Services Coordinator

TOCA Social is the world’s first dining and entertainment experience with a soccer twist, set to change the game. With venues already operating globally, we are expanding rapidly, with new locations opening in the coming years. Our Dallas venue at Grandscape is the next step in our exciting growth journey, and we’re looking for passionate teammates to help us deliver extraordinary experiences for our guests.

At TOCA Social, Everybody Plays! No need to be a soccer expert—our focus is on creating an electric atmosphere where leadership, passion, and creativity shine. If you're a natural leader who loves inspiring teams, delivering extraordinary experiences, and being part of something innovative, you'll thrive here.

Why work with us at TOCA Social? 

• Complimentary TOCA games!

• Huge discounts on our F&B 

• Free meal while on shift

• Local retail & hospitality discounts!

• Teammate Assistance Program

• Full and Part Time roles available

• Great progression opportunities as we expand!

What we are looking for: 

• Enthusiastic, friendly, dynamic and self-motivated individuals looking to progress their hospitality career 

• A punctual and reliable individual with a great attitude and work ethic! 

• A willingness and desire to make guests happy while delivering memorable experiences  

• Flexibility to work evenings, weekends and holidays

• Experience is helpful but not as essential as finding the right person. At TOCA Social we hire the attitude and train the individual.

Job Overview:

The Guest Contact Coordinator plays a vital supporting role within the Guest Contact team, ensuring smooth day-to-day operations and the highest standards of guest communication. From managing bookings and inboxes to reconciling systems and assisting with guest feedback, you’ll be the organized, detail-oriented go-to for ensuring every guest interaction is handled efficiently and positively.

Role Scope & Responsibilities

• Manage guest contact inboxes and bookings & reviews, ensuring timely, accurate, and professional responses.

• Administer gift card and charity request processes.

• Conduct reconciliation of EPOS systems, ensuring accuracy and reporting discrepancies.

• Partner with the General Manager to handle guest complaints and call center inquiries in line with policy, escalating when required.

• Provide basic TripleSeat and SevenRooms training and maintain system updates for tables and offerings..

• Monitor and support guest services teams by checking tags, blocks, and front desk inquiries.

• Assist with SOP creation, maintenance, and training documentation

• Support new venue openings with guest contact set-up and onboarding of teams.

• Collaborate with events teams for up to 25% of role time to support revenue generation.

• Maintain up-to-date processes and documentation to support operational excellence.

Qualifications & Experience

• Guest Service Focus: A natural drive to deliver exceptional guest experiences and go above and beyond.

• Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain high attention to detail.
  Communication: Strong verbal and written communication skills, with confidence in communicating with guests, colleagues, and managers & external partners.

• Problem Solving: Proactive in spotting issues, identifying solutions, and following through to completion.
  Administrative Ability: Skilled at managing inboxes, bookings, reconciliations, and system updates with accuracy.

• Strong System & Technical Skills – Confident using and maintaining multiple operational platforms (e.g., TripleSeat,, SevenRooms, POS), with a knack for spotting issues and optimizing workflows.

• Team Player: Comfortable working collaboratively across departments to achieve great guest outcomes.

• Flexibility: Willing to work occasional weekends or outside standard hours,

• Benefits:

  You’ll have full access to our TOCA Treats, which includes (but is not limited to!): 

• Robust Benefits platform

• Complimentary TOCA games and discounts on our F&B 

• Local retail & hospitality discounts

• Teammate Assistance Programme with access to free counselling sessions

• Future growth opportunities within the business