Job Description

Summary:

Responsible for providing administrative support to the escrow team, this includes dealing with details of a highly confidential nature. Collects and prepares documents in the opening and closing of orders, assisting escrow principals, their lenders and/or agents in the closing of escrows.  

Essential Duties and Responsibilities include the following.  Other duties may be assigned:

• Assists with customer service and administrative duties related to escrow closings
• Prepares documents required for closings
• Provides support to obtain the appropriate escrow documentation in accordance with policy and procedures and applicable state and federal regulations
• Enters required information into the escrow operating system
• Set-up escrow files
• Supports Escrow Officer keeping current on documents required for the close of escrow
• Works closely with Centralized Services including following Best Practices for use of ResWare to provide seamless, virtual team work in how files are prepared for closing.
• Performs accounting functions set by each branch and may include; receipt of funds into escrow account, the opening and closing of interest bearing accounts with the escrow accounting department, requests for wire transfers
• Orders payoff statements, fire insurance policies, loan documents, lender requirements for funding and other documents as required by principals for the recording and closing of escrow files
• Prepares package for recording
• Prepares closing statements, disbursement worksheets and distributes checks for all closed files
• Regular and predictable attendance in the branch

Supervisory Responsibilities:

This position does not have supervisory responsibilities.

Qualification Standards/Required Knowledge:

To perform this job successfully, an individual must be able to demonstrate the requirements listed below.

• Must have working knowledge of escrow principles and practices
• Must demonstrate excellent comprehension and organizational skills
• Ability to manage multiple actions at once; flexibility to reprioritize based on the direction of management
• Strong customer service orientation
• Must display professionalism in circumstances of high pressure and heavy workload
• Excellent verbal communication and problem solving skills
• Recommended to become a notary within 1 to 2 years
• Ability to work with mathematical concepts (fractions, percentages, ratios and proration’s)
• Good working knowledge of Microsoft Office applications

Education and/or Experience:

High School diploma or general education degree (GED); or 2 to 3 years related experience; or equivalent combination of education and experience.

Physical Demands:

            The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit at a desk for long periods of time, twist to reach equipment that surrounds desk, use telephone, and operate office equipment.

The company will make reasonable accommodations for known disabilities as required by applicable law.  All employees are required to observe the procedures contained in the Company Handbook, devote their full time energy to the company during work hours and to be loyal to the company at all times during their employment.