Shared Services Associate

Job Description

Summary

Responsible for providing administrative support to the escrow team, this includes dealing with details of a highly confidential nature. Collects and prepares documents in the opening and closing of orders, assisting escrow principals, their lenders and/or agents in the closing of escrows.  

Essential Duties and Responsibilities include the following.  Other duties may be assigned:

• Maintain expected production levels and delivery standards of services
• Enters required information into the escrow operating system
• Navigate and research data via multiple sources
• Assists with customer service and administrative duties
• Provides support to obtain the appropriate escrow documentation in accordance with policy and procedures and applicable state and federal regulations
• Other duties as assigned by manager 

Supervisory Responsibilities:

No supervisory responsibilities in this position

Competency Standards: 

To perform this job successfully, an individual must be able to demonstrate the requirements listed below.

• Escrow experience is a plus
• Ability to work in a fast pace environment with quick turn-around timelines while maintaining accuracy on a daily basis
• Should have good organizational skills
• Ability to manage multiple tasks during the day and have the flexibility to reprioritize based on the direction of management and needs of customer
• Should have good customer service skills – able to listen to issues and work on solutions or efficiently communicate to your supervisor
• Must remain professional even when dealing with heavy workload and changing priorities
• Should have good written and verbal communication
• Good working knowledge of Microsoft Office applications
• Should be able to touch type

Education and/or Experience:

Two years working in escrow operations desired but not require

Physical Demands: 

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit at a desk for long periods of time, twist to reach equipment that surrounds desk, use telephone, and operate office equipment.

The company will make reasonable accommodations for known disabilities as required by applicable law.  All employees are required to observe the procedures contained in the Company Handbook, devote their full time energy to the company during work hours and to be loyal to the company at all times during their employment.