What are the responsibilities and job description for the Conference Center Coordinator position at tmgofficeservices?
Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.
Responsibilities:
• Manage conference/hospitality calendars; confirms reservations, communicates questions to the meeting organizers
• Lead conference room set ups and coordinates internal resources to ensure room and beverage set ups are accurate and timely
• Respond to a high volume of phone calls and emails with new meeting requests and special "add-ons" for new and existing meeting requests.
• Sends initial confirmations in connection with booking of conference space which include accurate completion of the meeting request form.
• Quickly and easily identify booking conflicts or potential booking conflicts and suggest solutions
• Responsible for response and monitoring of two Outlook mailboxes
• Communicate with meeting organizers before, during, and after, where applicable to maintain a positive relationship and respond to inquiries and requests in a timely manner.
• Coordinate all post conference/debrief feedback sessions with the meeting organizers and relevant members of the operations staff so as to obtain first-hand comments and certain complex, critical, and large-scale events.
• Lead with conference room set ups and coordinates internal resources to ensure room and beverage set ups are accurate and timely
• Support various operations activities where necessary
• Other duties as assigned
Qualifications:
• HS Diploma or equivalency required; higher education preferred
• Minimum (2) years experience in conference center planning in a corporate meeting/events, or conference center environment
• Proficient in Word, Excel, Outlook, MS Teams
• MUST possess exceptional organizational skills with the ability to prioritize tasks and multi-task efficiently
• Must be adaptable to a dynamic environment while possessing strong interpersonal skills
• Excellent written, oral, and verbal customer service skills
• Able to learn new skills quickly
• Flexible and able to juggle multiple, and at times, conflicting priorities
• Strong initiative required; ability to work independently with minimal direct supervision
• Able to remain diplomatic in stressful situations; team oriented and has the capacity to build strong working relationships both within the team and with external stakeholders/customers
• Maintains confidentiality while working with highly sensitive materials
• Punctual, dependable, and dedicated to achieving operational excellence
• Maintain a consistently professional approach, with a willingness to take ownership and responsibility
• Able to walk, bend, kneel, stand, and/or sit for extended periods of time
• Able to lift or move 50lbs or greater at times