What are the responsibilities and job description for the Front Desk Receptionist - Full Time (PM Shift) position at tlc?
Front Desk Receptionist – Full-Time (PM Shift)
Pay: $17.50 – $18.50/hour
Classification: Non-Exempt (Eligible for Overtime)
Schedule: Full-Time | PM Shift 2pm – 10 pm (includes weekends and holidays as needed)
Touchmark on West Prospect is Appleton’s leading full-service senior living community, dedicated to enriching the lives of residents and their families through exceptional service, hospitality, and care. We are seeking a warm, professional, and dependable Front Desk Receptionist to be the welcoming face of our community.
As the first point of contact, you will create a positive and lasting impression for residents, families, guests, and team members while ensuring the front desk operates smoothly and efficiently.
Why You’ll Love This Role
- Be the first connection for everyone entering our community
- Build meaningful relationships with residents and families
- Work in a supportive, team-focused environment
- Play a key role in safety, communication, and daily operations
What You’ll Do
- Greet and direct visitors, residents, and guests with professionalism and warmth
- Answer and route phone calls promptly and courteously
- Serve as a “go-to” resource for residents, families, and team members
- Monitor emergency call systems and respond appropriately
- Perform security-related tasks such as door checks and monitoring building access
- Assist with administrative tasks and communication across departments
- Maintain a clean, organized, and welcoming front desk area
What We’re Looking For
- High school diploma or equivalent
- At least one year of receptionist, concierge, or customer service experience
- Strong multitasking and organizational skills
- Professional, patient, and tactful communication style
- Ability to remain calm and composed in a busy environment
- Basic proficiency with Microsoft Office and office equipment
- Commitment to Touchmark values: excellence, teamwork, hospitality, integrity, and compassion
This is more than a front desk role — it’s an opportunity to create meaningful first impressions and help make our community feel like home every day
Salary : $18 - $19