Front Desk Receptionist- Full time/ Part tim

Job Summary
Provide superior customer service to all individuals entering the clinic. Must perform all job duties associated with the receptionist position including but not limited to, greeting patients, answering phones, scheduling patients, receiving and applying payments, verifying insurances, and filing documents. Performance and execution of other duties as assigned to meet the needs of our patients and the business. Reports to the Office Manager.

Position Responsibilities

• Acknowledge and greet patients as they walk into the clinic.
• Assist patients with the check-in and check-out processes.
• Answer the phones and direct calls as necessary.
• Assist patients in person and over the phone to schedule exams and office visits.
• Enter all necessary patient information into the practice's software system.
• Accurately and efficiently obtain and verify patient's insurance, eligibility, and benefits.
• Collect and process payments from patients for products and services provided.
• Assist patients with ordering/dispensing of their contact lenses.
• Assist patients with ordering/dispensing of their eyeglass orders.
• Assist patients with the adjustments of their eyeglasses.
• Use office equipment as necessary to perform the duties of the position; ex: faxing health information to other doctors.
• File medical documents aways and pull old files to be shredded as necessary.
• Assist with balancing the drawer at the end of the day.
• Assist with maintaining a clean work environment utilizing provided cleaning equipment and solutions.
• Perform other duties as assigned to meet the needs of our patients and the business.

Essential Skills and Abilities

• Work 24-26 hours per week (Part-Time employees)/38-40 hours per week (Full-Time employees) with the ability to and willingness to be flexible to meet the needs of our patients and the business.
• Ability to use and operate multi-line phones, fax machines, printers, scanners, computers, and other office equipment as required.
• Ability to communicate and interact with patients, doctors, and co-workers in a professional and courteous manner.
• Strong analytical and organizational skills with great attention to detail and the ability to multitask in a fast-paced environment.
• Self-motivated with a great positive energy to be able to work individually and as a team.
• Demonstrate and show empathy with patients of all ages and disabled patients.
• Ability to life up to 35 pounds, ascend and descend stairs, and remain in a stationary position up to 75% of the time.
• Must acknowledge and follow all HIPAA regulations.
• Must have a reliable source of transportation to be able to travel between offices located in Greenville and Kaukauna as needed.

Education and Experiences Required

• High School Diploma or equivalent is required unless the individual is a current High School student.
• Relative experiences preferred but not required. Will train the right candidate.
• Basic knowledge of computer usage is required.

Hours of Work Required

• Monday-Friday, NO weekends!
• Normal Business Hours between 7:00am- 7:00pm.
• Team meetings and training sessions as required.

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person