What are the responsibilities and job description for the Front Desk Medical Receptionist position at Titusville Area Hospital?
Position Summary
Titusville Physician Services is seeking a highly organized and customer-focused Front Desk Medical Receptionist to join our busy, multi-provider, multi-specialty practice. This role serves as the first point of contact for patients and plays a critical role in delivering a positive patient experience both in person and over the phone.
The ideal candidate thrives in a fast-paced healthcare environment, is detail-oriented, and excels at multitasking.
Key Responsibilities
- Greet patients and visitors in a professional and friendly manner
- Answer incoming calls and direct inquiries appropriately
- Schedule and manage patient appointments efficiently
- Verify and update patient demographic and insurance information
- Maintain accurate patient records and documentation
- Monitor appointment flow and communicate delays to providers and patients
- Collect patient payments and assist with billing-related tasks
- Support insurance claim processing and follow-up as needed
- Maintain front office supplies and coordinate equipment service when necessary
- Ensure patient confidentiality in compliance with HIPAA and organizational policies
- Assist patients in urgent or high-stress situations with professionalism and care
- Contribute to a team-oriented work environment
Qualifications
- High School Diploma or equivalent required
- Previous clerical or medical office experience preferred
- Medical terminology knowledge preferred
- Basic computer proficiency and typing speed of at least 30 WPM
- Experience with multi-line phone systems is a plus
Skills & Abilities
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- High attention to detail and accuracy
- Ability to prioritize tasks in a fast-paced environment
- Professional demeanor and strong customer service mindset
- Ability to maintain strict confidentiality
Benefits
- 85% employer paid Medical coverage
- Low-cost Vision and Dental coverage
- Employer paid Basic Life and Disability coverage
- Generous paid time off
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 403(b)
- 403(b) matching
- Bereavement leave
- Dental insurance
- Disability insurance
- Flexible spending account
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
- Wellness program
Education:
- High school or equivalent (Required)
Shift availability:
- Day Shift (Required)
Work Location: In person
Salary : $16