What are the responsibilities and job description for the Customer Service Representative position at Titanium Transportation Group?
Company Profile
Titanium is a leading logistics and transportation company servicing Canada and the United States. We are a recognized consolidator of asset-based transportation companies, having completed thirteen acquisitions since 2011. Titanium has also been ranked by Canadian Business as one of Canada's Fastest Growing Companies for twelve consecutive years, and in 2020 was recognized by Financial Times' as one of America's Fastest-Growing Companies. We welcome growth, new ideas and the provision of opportunity!
Job Summary
The Customer Service Representative will work as a member of our front-line service team, focusing on client support. They work directly with clients to assist with shipments and offer excellence in customer relations by providing a positive interaction experience on all levels. In addition, this role will have direct interaction with customers and internal team members to ensure seamless communication.
Job Duties and Responsibilities
- Respond to customer inquiries providing support as required.
- Process data entry requirements relative to operational movements.
- Communicate with shippers, receivers, customers, and internal departments to gather information and book appointments.
- Address challenging customers and problems that require escalation outside of the department.
- The report, analyze and resolve system, clients, and operational issues that impact service quality.
- Maintain records and statistics relative to assigned processes.
- Perform general office functions as required.
- Ability to perform tasks independently.
Job Requirements
- Successful completion of High School Diploma.
- Strong verbal and written English communication skills.
- Proficient with the use of a computer and Microsoft Office Software (Outlook, Excel, Word, PowerPoint)
- Ability to communicate effectively with others and work as a member of a team.
- Strong ability to multi-task and effectively manage work requirements.
Preferred
- Previous experience in the logistics transportation industry would be considered an asset.
- Experience working with TMW software would be considered an asset.
Position Details
- Full-time employment: 8-hour shift, Monday-Friday
- Onsite environment - no remote work available
- Group Benefits offered - Company pays 50% cost of the employee-only Base Plan for Medical, Dental, and Vison. Company pays for $25k Life Insurance Policy at no cost to you. Company also offers: Basic Life and AD&D, Voluntary Short/Long Term Disability, Accident, Critical Illness, and Hospital Indemnity Insurance.
- Titanium is committed to investing in our employees through the use of annual performance reviews - we promote from within!
Titanium Transportation Group Inc. is an Equal Opportunity Employer
We thank all applicants in advance; however, only applicants being considered for an interview will be contacted.
Salary : $25,000