Contract Order Management Analyst - 40 hours

We are rebel watchmakers with a purpose. Established in 1854 as the Waterbury Clock Company, we took a traditional European watchmaking and layered American industrial ingenuity on top. That is when we began our journey to disrupt a 300 year-old industry. Timex took mantle clocks made from wood and made them out of metal and made them faster and affordable for everyone. We took the pocket watch, added a strap, and put it on your wrist. Today our design lab in Milan designs the most beautiful watches for consumers around the world. Come join our team, make a difference, and wear watches from Timex and some of the biggest brands in the world.

**This role is hybrid and requires 2 days a week on-site in our Shelton, CT office. Remote candidates will not be considered**

Summary

The Order Management Analyst supports Order Management systems, data integrity, and execution visibility across all brands in the US and Canada. This role is responsible for monitoring order flow, maintaining data accuracy, and providing reporting and analysis to support operational performance and decision-making.

Acting as a key link between Order Management, Operations, and IT, this role focuses on system performance, issue resolution, and process alignment, ensuring accurate order execution and continuous improvement across the order lifecycle.

Responsibilities

• Monitor and support EDI and system order flow, ensuring orders are processed accurately and resolving errors in collaboration with IT and retail partners

• Own system issue triage and escalation, working with IT to track, prioritize, and resolve order management and integration-related issues for Oracle, EDI, and with our distribution centers

• Support customer-specific documentation requirements for domestic and international shipments, leveraging advance Excel-based tools and trackers to ensure data accuracy, compliance with customer standards, and alignment with execution processes for travel retail customers

• Audit and validate open order activity with 3PL partners, ensuring alignment between systems, inventory, and shipment execution; drive corrective actions as needed

• Support month-end close activities, including validation of order status, shipments, and financial alignment with Finance and EDI documents

• Develop and maintain reporting for order book and KPI performance, providing visibility to fill rate, backlog, and execution trends

• Partner with Order Management and Operations to support capacity planning and shipment alignment, ensuring readiness for retailer and distributor demand and KPI trackers are updated

• Serve as primary point of contact for OM reporting tools (Oracle, OBIEE, and related systems), ensuring data consistency and usability

• Identify, evaluate, and support implementation of process improvement and automation opportunities across Order Management, utilizing AI and system capabilities to reduce manual effort, improve accuracy, and enhance scalability

Requirements

• 1-3 years of experience in Order Management, Customer Operations, or Supply Chain

• Strong problem-solving skills and ability to manage multiple priorities

• Experience working with ERP systems (Oracle preferred), EDI, or eCommerce platforms is a plus

• Advance Excel skills and BI a plus

• Strong communication skills and ability to work across teams

In addition to our wide product offering, Timex Group offers the following benefits:

• ACA Benefits Eligibility 
• Hybrid Remote Office Policy
• Summer Fridays all year long!

Timex Group is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.