Service Manager 108

We’re looking for an experienced and results-driven Automotive Service Manager to lead our high-performing service department. If you’re a natural leader who understands both the technical and customer service sides of auto repair, this is your chance to make a real impact.

Key Responsibilities

• Oversee daily service department operations
• Lead and support a team of service advisors, technicians, and support staff
• Ensure exceptional customer service and resolve escalated concerns
• Manage repair order flow, shop productivity, and technician dispatch
• Monitor department performance, budgets, and profit margins
• Coordinate closely with Parts, Sales, and Finance departments
• Maintain compliance with manufacturer, warranty, and safety requirements
• Recruit, train, and evaluate service department team members
• Other duties as assigned by management

Benefits

• Competitive salary based on experience and qualifications
• Full time position with growth potential
• Health, dental, and vision insurance. 
• Voluntary benefits.
• Retirement savings plan with company match
• Paid time off and holidays
• Employee Discounts
• A supportive, team-based environment and strong leadership

Skills & Qualifications

• 3 years of automotive service leadership experience
• Strong knowledge of repair processes, warranty procedures, and DMS systems (CDK, Reynolds, Dealertrack, etc.)
• Excellent communication, time management, and problem-solving skills
• Proven track record of increasing service revenue and CSI scores
• Valid driver’s license with a clean driving record
• High school diploma or equivalent required; associate or bachelor's degree a plus

We are an equal opportunity employer. All persons shall have the opportunity to be considered for employment without regard to actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.