Datacenter Technician

Daily Job Duties:

• Hardware installation & decommission of servers, devices and cabling infrastructure.
• Troubleshooting and repair of data center hardware and networking infrastructure.
• Rack and stack of data center equipment, including but not limited to servers, networking devices, monitoring systems and other equipment.
• Rack installation including cabling, power up and handoff of servers and equipment to other teams.
• Monitoring of DC environments using monitoring tools
• Monitoring and respond in a ticketing environment (ServiceNow)
• Documentation of activities and create/modify procedures for work.
• Decommission life cycle of data center hardware
• Inventory process, order replacement parts and return failed parts as required.
• Structured cabling, labelling and troubleshooting of fiber/copper/telecom cables.
• System power supplies and cabling install, troubleshooting and repair
• You should able to complete small projects on your own and work with your manager or team lead in planning and completing larger local projects.

Responsibilities:

• Show professionalism in your daily data center routine activities.
• Be able to be flexible to work needs. This is a day shift position with occasional scheduled work for technical changes on other shifts.
• Be punctual in arriving for shifts on time and provide proper handover reports after shift to the next team member(s).
• Receive/ship data center equipment as needed.
• Install, Remove, Troubleshoot hardware in data centers racks without disturbing other hardware and critical infrastructure on site.
• Maintain asset inventory and update internal application as needed.
• Be accessible via cell phone and willing to work on onsite emergency as needed.
• Participate and complete training that aligns with corporate objectives to bridge skill gaps and learn new relevant technologies.
• Act with in Service Level Agreements (SLA) on the tickets assigned to you in your space.

Requirements:

• Knowledge of server/storage/network hardware.
• Excellent time management skills.
• Diligent with excellent organizational skills.
• Be a great teammate.
• Strong curiosity about learning new DC concepts.
• Conscientious and trustworthy.
• Process oriented.
• Must be able to lift 75 lbs.
• Strong presentation and written communication skills

Required Skills:

• 2 years working in an IT environment.
• Troubleshooting Experience on servers, networking devices and IT equipment.
• Inventory management experience. Ordering, receiving and shipping server parts.
• Ability to prioritize work based on business needs and urgency.
• Ability to communicate and write effectively in both verbal and written communication mediums.
• Experience taking on-call shifts and ability to respond to critical events as needed.
• Experience advancing issues to Sr. onsite staff and management as needed.

IT Hardware Concepts knowledge:

• Structured Cabling
• Network devices, switches, optical modules, fiber cabling
• X86 Architecture
• Linux/Unix
• Boot Process
• GRUB/LILO
• File Systems
• Directory Structure

Preferred Qualifications

• 2-year or 4-year degree or relevant work experience
• 2 Years of Data Center Experience
• Linux administration knowledge/Ability to run Linux commands
• Data center networking knowledge
• Experience in Data Center Infrastructure projects
• 1 year experience in Structured Cabling Copper/Fiber and testing of cables
• 1 year experience in Cooling and Electrical systems concepts inside the data center
• Experience in repairing and working on servers is nice to have but not required
• Employment for all candidates is contingent upon pass a background check