What are the responsibilities and job description for the Service Advisor position at Tim Short Honda?
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As a Service Advisor at Tim Short Honda, you will be the primary point of contact between our customers and the service department, ensuring a smooth and positive experience. You will work closely with technicians to accurately diagnose vehicle issues, provide detailed service recommendations, and maintain clear communication with customers throughout the repair process. Your role is vital in delivering excellent customer service and supporting the overall success of our service team.
Responsibilities
- Greet customers promptly and professionally upon arrival.
- Listen carefully to customer concerns and accurately document vehicle issues.
- Provide clear explanations of service recommendations and repair options.
- Coordinate with service technicians to prioritize and schedule work.
- Maintain accurate records of customer interactions, services performed, and parts used.
- Follow up with customers to ensure satisfaction and encourage repeat business.
- Process billing and payments efficiently and accurately.
- Maintain a clean and organized work environment in the service department.
Requirements
- High school diploma or equivalent; additional technical or customer service training is a plus.
- Previous experience in automotive service advising or a related customer service role preferred.
- Strong communication and interpersonal skills.
- Ability to understand technical vehicle issues and explain them clearly to customers.
- Excellent organizational skills and attention to detail.
- Proficiency with computer systems and software related to service management.
- Ability to work effectively both independently and as part of a team.
- Perform all Training and Certification required by Honda
Benefits
- Competitive salary ranging from $40,000.00 to $60,000.00 per year.
- Health, dental, and vision insurance options.
- Paid time off and holiday pay.
- Opportunities for professional development and career advancement.
- Employee discounts on Honda vehicles and services.
- Supportive and dynamic work environment.
About the Company
Tim Short Honda, located in Ivel, KY, is a reputable and customer-focused automotive dealership dedicated to providing exceptional sales and service experiences. We pride ourselves on our knowledgeable staff, commitment to quality, and fostering long-lasting customer relationships. Join our team and be a part of a company that values integrity, teamwork, and growth.
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Salary : $40,000 - $60,000