What are the responsibilities and job description for the TikTok Shop - Operations Project Manager, Sorting Center position at TikTok?
Responsibilities
Team Overview
TikTok Shop Sorting Center is dedicated to maximizing sorting efficiency and standardizing operations across our national distribution centers. By leveraging data-driven insights and rigorous quality monitoring, we ensure every parcel moves faster and reaches our customers sooner.
This role will lead the end-to-end lifecycle of TikTok Shop’s Sorting Center in the U.S., from initial planning through go-live. You will work cross-functionally with engineering, automation, IT, operations, and local authorities to ensure on-time and high-quality delivery of the facility.
Responsibilities
- Develop and manage a detailed project timeline for the fulfillment center build-out. Closely track key milestones (e.g., site handover, equipment installation, system integration) to ensure timely delivery.
- Partner with automation/equipment teams, procurement & labor teams, and on-site operations to drive alignment, resolve resource conflicts, and ensure seamless execution.
- Proactively identify potential risks across construction and system integration (e.g., permitting delays, supply chain constraints), and drive mitigation plans and decision-making.
- Capture best practices and translate project experience into scalable SOPs/playbooks to support future warehouse launches.
- Lead end-to-end readiness and acceptance, ensuring all hardware and software systems meet operational requirements prior to launch.
Qualifications
Minimum Qualifications
- 5 years of project management (PMO) experience in logistics/warehousing, automated fulfillment centers, or manufacturing environments
- Technical Expertise: Familiarity with warehouse construction processes, low-voltage systems, and automation equipment (e.g., cross-belt, tilt-tray systems)
- Strong ownership, resilience, and willingness to work on-site during critical project phases
- Excellent cross-functional and cross-cultural communication skills
Preferred Qualifications
- Experience building warehouses or fulfillment centers from 0 to 1
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Team Overview
TikTok Shop Sorting Center is dedicated to maximizing sorting efficiency and standardizing operations across our national distribution centers. By leveraging data-driven insights and rigorous quality monitoring, we ensure every parcel moves faster and reaches our customers sooner.
This role will lead the end-to-end lifecycle of TikTok Shop’s Sorting Center in the U.S., from initial planning through go-live. You will work cross-functionally with engineering, automation, IT, operations, and local authorities to ensure on-time and high-quality delivery of the facility.
Responsibilities
- Develop and manage a detailed project timeline for the fulfillment center build-out. Closely track key milestones (e.g., site handover, equipment installation, system integration) to ensure timely delivery.
- Partner with automation/equipment teams, procurement & labor teams, and on-site operations to drive alignment, resolve resource conflicts, and ensure seamless execution.
- Proactively identify potential risks across construction and system integration (e.g., permitting delays, supply chain constraints), and drive mitigation plans and decision-making.
- Capture best practices and translate project experience into scalable SOPs/playbooks to support future warehouse launches.
- Lead end-to-end readiness and acceptance, ensuring all hardware and software systems meet operational requirements prior to launch.
Qualifications
Minimum Qualifications
- 5 years of project management (PMO) experience in logistics/warehousing, automated fulfillment centers, or manufacturing environments
- Technical Expertise: Familiarity with warehouse construction processes, low-voltage systems, and automation equipment (e.g., cross-belt, tilt-tray systems)
- Strong ownership, resilience, and willingness to work on-site during critical project phases
- Excellent cross-functional and cross-cultural communication skills
Preferred Qualifications
- Experience building warehouses or fulfillment centers from 0 to 1
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.