What are the responsibilities and job description for the TikTok Shop - Sorting Equipment Implementation & Operations Manager, Sort Centers position at TikTok?
Responsibilities
Team Overview
TikTok Shop's Supply Chain & Logistics is looking for an experienced Operations Manager to oversee various aspects of building operations, maintenance, and compliance to create a safe, productive, and comfortable work environment for our employees.
The primary focus of this role is the on-site implementation, commissioning, and life-cycle O&M management of automated sorting systems. The ideal candidate should possess a strong electromechanical background, capable of resolving complex technical anomalies while maintaining a systematic operational mindset to preempt risks and collaborate on system-wide technical upgrades.
While daily execution at each site is led by an LSP, the Regional Operations Manager ensures alignment, standardization, and scalability across all sites. This role requires expert-level understanding of end-to-end sort center operations, strong people leadership, and the ability to influence both internal leaders and external partners to deliver results at scale.
Responsibilities
- Lead the installation, commissioning, and acceptance testing of sorting equipment (e.g., cross-belt, shoe, and swivel wheel sorters).
- Establish and optimize equipment maintenance systems; develop preventive maintenance plans to ensure Overall Equipment Effectiveness (OEE) targets are met.
- Respond promptly to technical anomalies; develop a fault knowledge base and utilize data analysis for early risk warning and prevention.
- Drive equipment modifications and process optimizations based on electromechanical logic; collaborate with IT teams for seamless integration with WCS/WMS and other sorting systems.
- Manage third-party maintenance teams and coordinate with vendors for spare parts management and high-level technical support.
Qualifications
Minimum Qualifications
- Bachelor’s degree or above in Mechanical Automation, Mechatronics, Electrical Engineering, or related fields.
- 3 years of hands-on experience in installation, commissioning, and O&M of automated sorting equipment.
- Proficient in sorting equipment principles; familiar with PLC logic, sensor applications, and mechanical transmission systems.
- Understanding of sorting system (WCS/WMS) interaction logic; capable of troubleshooting complex hardware-software integration issues.
- Systematic thinking with the ability to derive systemic solutions from individual issues; strong risk identification and pre-warning capabilities.
- High sense of responsibility; respond promptly; excellent communication and multi-party coordination skills.
Preferred Qualifications
- Holding middle/senior electrician certification or Mechanical Engineer title.
- Experience in "0-to-1" implementation projects for large-scale logistics or e-commerce fulfillment centers is a plus.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Team Overview
TikTok Shop's Supply Chain & Logistics is looking for an experienced Operations Manager to oversee various aspects of building operations, maintenance, and compliance to create a safe, productive, and comfortable work environment for our employees.
The primary focus of this role is the on-site implementation, commissioning, and life-cycle O&M management of automated sorting systems. The ideal candidate should possess a strong electromechanical background, capable of resolving complex technical anomalies while maintaining a systematic operational mindset to preempt risks and collaborate on system-wide technical upgrades.
While daily execution at each site is led by an LSP, the Regional Operations Manager ensures alignment, standardization, and scalability across all sites. This role requires expert-level understanding of end-to-end sort center operations, strong people leadership, and the ability to influence both internal leaders and external partners to deliver results at scale.
Responsibilities
- Lead the installation, commissioning, and acceptance testing of sorting equipment (e.g., cross-belt, shoe, and swivel wheel sorters).
- Establish and optimize equipment maintenance systems; develop preventive maintenance plans to ensure Overall Equipment Effectiveness (OEE) targets are met.
- Respond promptly to technical anomalies; develop a fault knowledge base and utilize data analysis for early risk warning and prevention.
- Drive equipment modifications and process optimizations based on electromechanical logic; collaborate with IT teams for seamless integration with WCS/WMS and other sorting systems.
- Manage third-party maintenance teams and coordinate with vendors for spare parts management and high-level technical support.
Qualifications
Minimum Qualifications
- Bachelor’s degree or above in Mechanical Automation, Mechatronics, Electrical Engineering, or related fields.
- 3 years of hands-on experience in installation, commissioning, and O&M of automated sorting equipment.
- Proficient in sorting equipment principles; familiar with PLC logic, sensor applications, and mechanical transmission systems.
- Understanding of sorting system (WCS/WMS) interaction logic; capable of troubleshooting complex hardware-software integration issues.
- Systematic thinking with the ability to derive systemic solutions from individual issues; strong risk identification and pre-warning capabilities.
- High sense of responsibility; respond promptly; excellent communication and multi-party coordination skills.
Preferred Qualifications
- Holding middle/senior electrician certification or Mechanical Engineer title.
- Experience in "0-to-1" implementation projects for large-scale logistics or e-commerce fulfillment centers is a plus.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.