What are the responsibilities and job description for the Client Engagement Manager 4758 position at Tier4 Group?
Job Title: Client Engagement Manager
Join a fast-growing healthcare IT Managed Services Provider that partners with healthcare organizations to deliver secure, reliable technology solutions. We’re looking for a Client Engagement Manager (CEM) to strengthen client relationships, drive service adoption, and ensure long-term satisfaction and retention.
The CEM serves as the strategic link between our technical teams and client leadership, aligning business goals with IT delivery and ensuring every engagement delivers measurable outcomes.
What You’ll Do
- Serve as the primary point of contact for assigned clients, building trusted relationships with executives and operational leaders.
- Develop and execute client engagement plans that align our services with each organization’s business objectives.
- Lead quarterly and monthly business reviews (QBRs/MBRs), using data and insights to demonstrate value and ROI.
- Monitor client health and engagement metrics; proactively address risks to satisfaction or retention.
- Partner cross-functionally with technical, support, product, and operations teams to ensure seamless delivery.
- Coordinate and resolve major client issues, balancing urgency with professionalism and maintaining positive client sentiment.
- Collaborate with sales to identify growth opportunities (without a sales quota).
- Act as the voice of the customer, sharing structured feedback and insights with internal stakeholders to influence product and service improvements.
What You’ll Bring:
- Proven experience managing client relationships in a service-driven environment (e.g., healthcare, IT services, SaaS, or MSP).
- Strong business acumen and the ability to connect technology solutions to client outcomes.
- Skilled communicator able to translate technical information into business impact for diverse audiences.
- Experience using data and metrics to tell a compelling story in executive business reviews.
- Excellent interpersonal, organizational, and problem-solving skills.
- Bachelor’s degree in Business, IT, Communications, or a related field.
- Availability to travel to client locations as needed.
Why You’ll Love Working Here
- Be a trusted strategic partner to healthcare clients whose technology directly impacts patient care.
- Work alongside technical experts and leadership teams in a collaborative, solutions-oriented environment.
- Shape the client experience end-to-end—no quotas, just meaningful relationship and results ownership.
- Competitive salary, full benefits (medical, dental, vision, life, disability, 401(k) match), and paid holidays..
Work Location: 100% in-office. Locations in Estero, FL