What are the responsibilities and job description for the Business Analyst – Salesforce Implementation 4838 position at Tier4 Group?
Business Analyst – Salesforce Implementation 4838
Location: Springfield, MA (preferred) or Boston, MA | Onsite: 3 days/week
Engagement: 12-month contract to start
Employment Type: W2, C2C & 1099
Tier4 Group is seeking a dedicated Business Analyst to join a high-profile program implementing a brand-new Salesforce platform across the enterprise. This is not just an upgrade—it’s a complete transformation to the latest and greatest Salesforce version, impacting operations company-wide.
In this role, you’ll report to the Director of Project Management and serve as the go-to BA for a major initiative that integrates technology and business processes. You’ll work closely with internal IT partners and external Salesforce vendors to ensure readiness, change management, and flawless execution.
What You’ll Do
- Own requirements gathering: Be the strong voice in the room to elicit, document, and validate business needs.
- Develop BRDs, functional/non-functional requirements, and readiness documentation for a large-scale Salesforce implementation.
- Lead impact analysis, process modeling, and change management activities to prepare the business for success.
- Collaborate with internal technology teams and external Salesforce partners to align on solution design and delivery.
- Facilitate workshops and stakeholder meetings across multiple business units and vendors.
- Identify gaps, propose improvements, and ensure operational readiness for go-live.
Why This Role is Exciting
- Enterprise-wide transformation: Moving the entire organization to a new Salesforce platform.
- Hybrid focus: Work at the intersection of technology and business strategy.
- High visibility: Direct impact on a flagship program with executive sponsorship.
- Collaborative environment: Partner with IT leaders, operations teams, and Salesforce experts.
Minimum Qualifications
- 5 years of business analysis experience, including large-scale system implementations.
- Proven ability to lead requirements management for complex projects.
- Strong facilitation and communication skills—able to influence and negotiate with stakeholders.
- Experience creating BRDs, process models, and readiness documentation.
- Familiarity with change management principles.
Ideal Qualifications
- Hands-on experience with Salesforce (Sales Cloud, Service Cloud, Lightning).
- Ability to anticipate change and redirect efforts proactively.
- Comfortable working independently on all but the most complex challenges.
- Experience collaborating with internal IT teams and external vendors.