Clinical Office Manager

Position Summary

The Clinical Office Manager is responsible for the daily operations of all clinical staff. Provides clinical staff support for the office in which they are assigned. Promotes a positive and supporting environment for site clinical staff, patients, and providers.

Major Duties and Responsibilities 

• Oversees clinical staff daily office operations and delegates as needed.
• Responsible for providing overall leadership, growth, administration and performance for clinical staff to ensure accomplishment of its objectives and goals.
• Post job openings using applicant tracking system and interview new hires for clinical positions.
• Holding monthly clinical meetings with clinical staff to address workflow and training.
• Holding regular training sessions for clinical staff including but not limited to, casting, DME fitting, Phlebotomy, authorizations process, etc.
• Responsible for resolving clinical related patient complaints and customer service issues.
• Implementation in clinic of new service lines, eClinicalWorks requirements, TPMG requirements for ACO, and new processes.
• Oversee supply ordering for clinical supplies and durable medical equipment (DME).
• Responsible for preparing a budget for the clinic that will be presented and/or approved by Division Manager quarterly. 
• Responsible for durable medical equipment (DME) and injectable inventory management systems to ensure the clinic is adequately stocked to meet patient needs.
• Hold semi-weekly or monthly meetings with Division Manager to review budgets, new position requests, purchases outside of budget, and overtime needs.
• Work with Division Manager and team for new physician onboarding related to clinic flow, supplies, tools, and templates. Etc.
• Maintain OSHA compliance and manuals.
• Maintain clinical certifications of staff and record in Paycom 
• Facilities maintenance related to clinical areas.
• Maintains strictest confidentiality.
• Other duties as assigned.

Knowledge, Skills and Abilities

• Knowledge of organizational policies, procedures and systems.
• Knowledge of clinic office procedures.
• Knowledge of computer systems and applications.
• Knowledge of medical practices, terminology, and reimbursement policies.
• Knowledge of grammar, spelling, punctuation and sentence structure to answer correspondence and prepare reports.
• Skill in planning, organizing, delegating and supervising.
• Skill in evaluating the effectiveness of existing methods and procedures.
• Skill in operating a variety of office equipment and computer programs.
• Ability to work scheduled hours as defined in the job offer.
• Ability to read, interpret and apply policies and procedures.
• Ability to communicate clearly and effectively.
• Ability to set priorities among multiple requests.
• Ability to interact with patients, medical and administrative staff, and public effectively.
• Ability to work with minimal supervision.

Education / Training / Requirements

• Associates degree or equivalent.
• Minimum of 5 years related experience.
• Management experience preferred.
• Current licensure in VA as an RN or LPN required
• CPR Certification.

Physical Demands

• Ability to lift or move equipment.

• Ability to stand and walk for limited periods of time.
• Ability to sit for extended periods of time.
• Ability to enter data into a computer via a keyboard.
• Ability to occasionally reach, bend, stoop and lift up to 30 lbs. *
• Ability to grasp and hold up to 30 lbs.*
• Ability to occasionally squat and lean over.
• Ability to hear normal voice level communications in person or through the telephone.
• Ability to speak clearly and understandably.
• Basic vision, corrected. 
• Ability to see and understand data on a computer screen.

Success Factors

• Alignment with Company Mission and Core Values
• Excellent Time Management/Organized
• Open Communication/Positive
• Goal Driven
• Excellent Customer Service
• Juggles Multiple Priorities
• Accuracy and Attention to Detail

All statements are essential functions of the position unless identified as non-essential by an asterisk (*).