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Business Office Manager

Eastern Healthcare Group
Suffolk, VA Full Time
POSTED ON 5/4/2026 CLOSED ON 6/3/2026

What are the responsibilities and job description for the Business Office Manager position at Eastern Healthcare Group?

Northern Cardinal Rehabilitation and Nursing is a family of skilled nursing facilities and rehabilitation centers. We are resident-centered and quality-focused! Our workplace culture is all about uplifting people. If you are looking for a healthcare organization where you can bring your best "you" to work, where you can make a difference, and where you can team-up with like-minded co-workers, then we are also looking for you. Join us!

While Working Here, You Will Enjoy

  • Employee Engagement Activities
  • Positive work environment
  • Excellent Training
  • Competitive Pay and Benefits

Position Summary

Supervise, coordinate, and perform business office functions under the direction of the Administrator in accordance with sound business and accounting practices.

Essential Duties & Responsibilities

  • Prepare and submit reports on a timely basis as required and directed by the Administrator, the company and governmental agencies.
  • Accumulate and maintain, in an organized manner, vital statistics relating to admissions, discharges, deaths, transfers and daily census of facility residents.
  • Prepare and submit monthly resident billings for services provided.
  • Responsible for monthly Medicaid, Medicare, and other insurance billings along with timely follow-up with intermediaries on delinquent payments in coordination with outside billing company.
  • Monitor and manage the accounts receivable collection process in coordination with outside billing company.
  • Pursue past due accounts persistently and maintain proper back-up documentation.
  • Obtain and submit all required documentation to bill third party payers as per program/company guidelines.
  • Maintain financial records including any cash receipts, cash disbursements, accounts receivable, accounts payable, payroll journal, as directed.
  • Prepare payroll.
  • Attend department head meetings, seminars, and workshops, when approved, to assure current knowledge of State and Federal laws and regulations pertaining to bookkeeping functions.
  • Responsible for reconciling all facility cash and accounts.
  • Verify that resident trust is accurately recorded.
  • Maintain an accurate accounting of patient trust funds including monthly reconciliation and quarterly statements to responsible parties. Reconcile petty cash for patient trust fund daily.
  • Participate in the resident admission process by providing explanations of the facility's rates, billing cycle and payment terms, including collecting the first month's advance payment upon admission.
  • Supervise and oversee other business office clerical staff, as assigned.

Job Requirements

  • HS Diploma required, bachelor’s degree in business preferred (or relevant experience in long-term care).
  • Minimum of 2 years related experience.
  • Effective verbal and written English communication skills.
  • Demonstrated intermediate to advanced skills in Microsoft Word, Excel, Power Point and Outlook, Internet and Intranet navigation.
  • Highest level of professionalism with the ability to maintain confidentiality.
  • Ability to communicate at all levels of organization and work well within a team environment in support of company objectives.
  • Customer service oriented with the ability to work well under pressure.
  • Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high level of quality and productivity.
  • Strong analytical and problem-solving skills.
  • Ability to work with minimal supervision, take initiative and make independent decisions.
  • Ability to deal with new tasks without the benefit of written procedures.
  • Approachable, flexible and adaptable to change.
  • Function independently, and have flexibility, personal integrity, and the ability to work effectively with employees and vendors.

EOE.

Salary.com Estimation for Business Office Manager in Suffolk, VA
$85,133 to $116,821
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