Customer Service Representative

Job Summary

Job Description

Now Hiring: Customer Service Representative
Location: Acworth, GA
Starting Pay: Up to $19.97 per hour

Are you a motivated, detail-oriented professional who enjoys helping customers and solving problems? We’re looking for a Customer Service Representative to join our team in Acworth, GA. This role plays a vital part in ensuring customer satisfaction and supporting internal teams with order management and communication.

• Provide responsive customer service regarding material and order status via phone and email

• Coordinate issue resolution between customers and internal departments (Contract Administration, Purchasing, Finance, Plant, etc.)

• Meet internal sales and service goals while monitoring your own progress

• Create, update, and maintain reports related to orders, issues, and sales performance

• Perform order entry and assist with quote preparation as needed

• Consistently demonstrate TKMNA employee competencies and attributes

• High school diploma or equivalent

• Minimum of 2 years’ experience in a customer service role

• Solid computer skills (beyond basic proficiency)

• Strong attention to detail

• Excellent communication and customer service skills

• Ability to resolve issues effectively and go above and beyond for the customer

• Self-starter with a dependable work ethic and a focus on achieving results

• Flexible and available for overtime as needed

• College degree

• Experience in the metals industry, especially in customer service, sales, or purchasing roles

If you’re passionate about helping customers and want to grow with a dynamic company, apply today and become part of a team that values excellence, initiative, and service

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Benefits Overview

We offer competitive company benefits to eligible positions, such as :

• Medical, Dental, Vision Insurance
• Life Insurance and Disability

• Voluntary Wellness Programs

• 401(k) and RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

Disclaimer

This is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.

TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.

TK does not:

1. Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;
2. Request payment of any kind from prospective jobseekers or candidates for employment;
3. Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;
4. Send checks to job seekers; or
5. Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.

PLEASE NOTE:

1. TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;
2. TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;
3. Anyone making an employment offer in return for money is not authorized by TK; and
4. TK reserves the right to take legal action, including criminal action, against such individuals/entities.

TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK.

If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at tkmna.employee.care@thyssenkrupp-materials.com.

We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.