What are the responsibilities and job description for the Customer Service Representative position at Bug Busters, Inc?
Are you the one we’re going to call? Customer Service Representative- In Office Location
Join Bug Busters, Inc., a family-owned pest control leader serving the North Georgia and Atlanta-metro region, and help us protect homes and businesses while building your income and career. If you’re a motivated Customer Service Representative who has passion in helping customer in the most best practice you can be— we want to talk with you!
Why you’ll love working here
- Family-owned, fun culture: we value autonomy, celebrate success and keep things real.
- Monday-Friday, 8 AM–5 PM schedule- your compensation is intended to cover all hours worked in a work week
- Benefits: health, dental & vision coverage with company contribution effective in under 60 days; IRA with company match; 6 company-paid holidays; generous Paid Time Off , Sick Time Off employee perks (movie tickets, child-care discounts and more).
Your role & responsibilities
As a Customer Service Representative at Bug Busters you will:
- Answer telephones, sms, chat relay messages, and handle customers' requests.
- Use webbased routing software to schedule startup and recurring services.
- Maintain accurate records of important customer comments and interactions.
- Make calls to customers to check satisfaction.
- Answer basic questions from customers and prospects about company services
- Sell company services to inbound callers.
- Make calls to customers to collect past due amounts.
- Process account receivable payments.
- Prepare customer mailings, and perform other administrative tasks. Over see customer renewal program
- Provide customers with excellent service via the phone, sms, chat and email
- Creating and maintaining customer relationships.
- Scheduling service appointment for new and existing customers.
- Work closely with pest control technicians with full access to their schedules.
- Accounts receivable filing, scanning, copying and posting.
- To carry out any additional tasks as requested by the direct manager for the success of its operation.
What you bring to the table
- Minimum 2-3 years of as Customer Service Representative, preferably 2 years in pest control or a home-service environment.
- Valid driver’s license and clean driving record. (Driving experience for 5 years is preferred, but we’ll consider your overall driving record.)
- Self-motivated and goal-oriented with strong communication and presentation skills.
- Ability to pass pre-employment drug screen, background check, driver-record (MVR) review and physical fitness test.
Ready to join us?
If you’re ready to drive results, take control of your income and build a successful outside sales career in a stable, growing industry, click to apply now: www.bugbustersusa.com/careers
All applicants are subject to drug testing, a criminal background check, driving record report, and prior employment verification and referrals.
We Encourage All to Apply:
Bug Busters is an Equal Opportunity Employer and a Drug-Free Workplace.
Our company maintains a drug-free workplace. Employment is contingent upon compliance with our drug and alcohol policy, which may include pre-employment and/or random testing as permitted by law
Ready to join us?
If you’re ready to drive results, take control of your income and build a successful outside-sales career in a stable, growing industry, click to apply now: www.bugbustersusa.com/careers