What are the responsibilities and job description for the Desktop Service Engineer position at Thunderhawk Technology Partners?
Role: Field/Desktop Service Engineer
Location: North Olmsted, OH, 44070
Duration: 12 Months (can extend)
Must Have Skills:
- Provide 2nd level IT support.
- Experience with operating system installation using SCCM, anti-spyware, anti-virus, custom and commercial software
- Experience with mobile telephony technologies (MobileIron, iPad, Android and iPhone)
- Knowledge of office products like word/excel/email client, etc.
- Proficiency in desktop support including knowledge of current Windows operating systems
- Hardware support - Laptops, Printers, Desktop, Telephony equipment break fix
- Backup & restore of OS and Data.
- Procurement of Hardware, maintaining the assets and Hardware spare stock
- Hands-on Audio/Video conferencing experience
- Experience in performing asset refresh
- Experience in network troubleshooting · Basic knowledge of Windows Active Directory and group policies · Ability to lift and/or move various computer equipment and ladder up to 30 kg.
Roles & Responsibilities:
- Provide customer break-fix support including off-office hours and weekends for designated equipment in office or plant environment and campus
- Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals
- Documents, maintains, upgrades, or replaces hardware and software systems
- Communicating clearly in written and verbal form
- Accepting and delivering all service calls assigned
- Completing all administrative tasks associated with each call
- Responsible for control and return of assets and inventory
- Other duties may be assigned to meet business needs
- Installing wires and cables as well as splicing wires or cables
- Inspect and test wiring to locate and repair problems, as well as ensuring that all specifications are met
- Backup tape replacement
- Executive support
- Handling procurement
- Support the rest of the locations in the country remotely if required.
- Support Remote support teams if required
- Support implementing/executing infrastructure projects (small projects) only locally within the location.
Managerial Skills:
- Good Communication skills
- Problem ownership and follow-up
- ITIL concepts strongly preferred
- MCSE or MCP preferred
- Min 5 years of relevant experience
- Plant production environment experience (good to have)