What are the responsibilities and job description for the Field Services Engineer position at Thunderhawk Technology Partners?
Job Title: Field Service Engineer
Location: Blair, NE (Onsite)
Duration: Long Term
We are hiring a Field Service Engineer with strong experience in desktop support, hardware troubleshooting, SCCM, Windows administration, mobile device support, and IT infrastructure. The ideal candidate will provide onsite Level-2 IT support, resolve hardware/software issues, support end users, and maintain IT assets in a plant/office environment.
Must-Have Skills:
- 5 years of Field/Desktop Support experience
- Level-2 IT Support
- Windows OS Installation & Troubleshooting
- SCCM
- Desktop, Laptop & Printer Support
- Hardware Break/Fix
- Active Directory & Group Policy (Basic)
- Mobile Device Support (MobileIron, iPhone, iPad, Android)
- Microsoft Office (Word, Excel, Outlook)
- Backup & Restore (OS & Data)
- Network Troubleshooting
- Audio/Video Conferencing Support
- Asset Management & Hardware Procurement
- Asset Refresh Experience
Key Responsibilities:
- Provide onsite Level-2 IT support for desktops, laptops, printers, and peripherals
- Install, configure, troubleshoot, and repair hardware and software
- Perform OS deployments, backups, and system restores
- Support mobile devices and conferencing equipment
- Manage IT assets, inventory, and hardware procurement
- Troubleshoot basic network connectivity issues
- Install and maintain cables and wiring where required
- Support executive users and remote locations
- Handle production support, incident resolution, and infrastructure projects
- Maintain accurate service documentation and asset records
Preferred Skills:
- ITIL Knowledge
- MCSE or MCP Certification
- Experience in Manufacturing/Plant Production Environment
Physical Requirements:
- Ability to lift/move computer equipment up to 30 kg
- Comfortable working in a plant and office environment