What are the responsibilities and job description for the Deskside Support Engineer - Malvern, PA position at Thunderhawk Technology Partners?
Job Titles: Deskside Support Engineer
Location: Malvern, PA
Duration: 6 Months
Job Summary:
Looking for a Deskside Support Engineer with strong L2/L3 Desktop Support experience. The candidate should have excellent troubleshooting skills, experience supporting VIP users, managing desktop environments, ServiceNow ticketing, device validation, printer support, and hands-on hardware/software issue resolution.
Required Skills:
- L2/L3 Desktop Support
- ServiceNow
- Desktop Management / Infrastructure Support
- Windows Operating Systems
- MS Outlook
- MS Office Suite
- Printer Support & Troubleshooting
- Device Validation & Inventory Management
- VIP User Support
Key Responsibilities:
- Provide L2/L3 desktop support for end users.
- Troubleshoot hardware, software, OS, Outlook, and Office-related issues.
- Support VIP users and executive staff.
- Perform device validation and physical inventory checks.
- Troubleshoot printer and peripheral issues.
- Power on/off devices and perform basic hardware diagnostics.
- Reset remote management IDs and passwords.
- Reseat cables and verify hardware connectivity.
- Assist remote teams with troubleshooting and issue resolution.
- Analyze console messages, stop errors, and blue screen issues.
- Report hardware failures and system errors.
- Update and manage incidents through ServiceNow.
- Work collaboratively with internal teams, vendors, and customers.
Must-Have Screening Questions:
- How do you troubleshoot a Windows machine experiencing frequent Blue Screen (BSOD) errors?
- What steps would you take if Outlook is not sending or receiving emails?
- Describe your experience supporting VIP/Executive users.
- How do you handle printer connectivity and printing issues?
- What is your experience with ServiceNow ticket management and incident resolution?