Maintenance & Repair Program Manager

ThriftBooks is the world's largest used book retailer! We believe in a workplace where respect for our employees matters, where promoting from within is how we grow, and where safety comes first in all our decisions and planning. At ThriftBooks, your work will help get inexpensive books into the hands of people who need them instead of going into landfill. We strive to create a friendly work environment with high standards of performance and rewards for excellence. We started out small and remember that encouraging people to do their best is how we expanded to our current scale.

If you want to learn about the intersection of technology, innovation, and good old-fashioned teamwork, we might be a good fit for you. Wherever you start in the company, our hope is that is a launching point to higher achievement. At ThriftBooks, your success is up to you.

Our growing, operations-driven company is seeking a Maintenance Program Manager to support automated systems and equipment across multiple distribution centers. This role is responsible for driving preventative maintenance programs, improving equipment reliability, and ensuring safe, efficient facility operations.

This is a hands-on, cross-functional position that blends technical problem solving, vendor coordination, and field leadership.

The Maintenance Program Manager will oversee maintenance execution and continuous improvement efforts for automated systems, including conveyor and material handling equipment. The role partners closely with site leadership, technicians, and third-party vendors to ensure equipment uptime, safety compliance, and operational consistency.

WHAT YOU’LL DO:

· Establish and reinforce safety-first practices across all maintenance and repair activities

· Lead and support on-site technical teams in diagnosing, resolving, and preventing equipment issues

· Coordinate with site leadership to prioritize and execute maintenance and repair initiatives

· Manage third-party vendors responsible for conveyor systems, and related automation equipment

· Oversee and perform preventative maintenance (PM) on automated systems

· Conduct routine inspections of automation equipment, dock systems, and facility infrastructure

· Identify, document, and escalate equipment failures, safety risks, and operational gaps

· Ensure execution of shift audits, maintenance logs, and system cleanout procedures

· Track and manage maintenance activities through ticketing systems and reporting tools

· Support budget tracking and invoice reconciliation related to maintenance and vendor services

· Maintain accurate records, including spare parts inventory and performance reports

· Lead CMMS (computerized maintenance management system) implementation and administration efforts

· Provide operational support across sites as business needs evolve

Work Environment

This role operates primarily in active warehouse and industrial environments with exposure to automated machinery and variable site conditions. Candidates should be comfortable with:

· Physical activity including standing, bending, and lifting (up to ~40 lbs)

· Working around moving equipment and mechanical systems

· Varying environmental conditions depending on site location

Additional Details

· Travel: Approximately 25–50%

· Weekend Work: Go lives and Preventative Maintenance work will require some weekend work and travel.

· Work Structure: Hybrid (on-site presence at operational facilities required)

WHY YOU’LL LOVE IT HERE:

• Competitive compensation package 
• Earn Paid Time Off at Accrual Rate of 15-days per year
• 6 Paid Holidays per calendar year
• Medical & Vision Insurance
• Dental Insurance
• Company paid STD/LTD
• Company paid Life Insurance
• Annual bonus incentive
• 401k match program
• Professional development & growth opportunities
• Work with nice, fun people
• FREE BOOKS!

WHAT YOU'LL BRING:

· Minimum 2 years of experience managing maintenance or repair programs in an industrial or automated environment

· Experience working with conveyor systems, sortation equipment, and/or forklifts

· Familiarity with vendor-supported automation

· Demonstrated ability to troubleshoot mechanical and system issues

· Strong organizational skills with the ability to manage multiple priorities and timelines

· Effective communicator with both technical teams and operational leadership

· Comfortable working independently in a multi-site, fast-paced environment

· Working knowledge of tools, equipment, and basic mechanical systems

· Proficient in data analysis and Excel, including reporting, trend analysis, pivot tables, formulas, and data-driven decision making.

· High attention to detail, particularly in safety-sensitive environments

ThriftBooks is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment where all applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by applicable law. 

Applicants must be legally authorized to work in the United States. ThriftBooks is unable to provide employment visa sponsorship at this time. All candidates must be willing to authorize a pre-employment background check. All applicants agree to ThriftBooks' Privacy Notice for Employment-Related Personal Data: https://www.thriftbooks.com/s/employment-privacy-notice/

If you are ready for your next big challenge, we would love to hear from you!