Technical Customer Success Lead - Rapidly Growing AI AdTech/MarTech Startup - Salesforce Ventures

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Technical Customer Success Lead

Seeking a Technical Customer Success Lead to bridge complex product capabilities and ads measurement infrastructure with real customer outcomes. This is a hands-on, client-facing role for someone who is comfortable investigating technical issues, building lightweight automation, and explaining complex concepts clearly in a way that builds trust and confidence with customers. This role is foundational to how the company scales technical value delivery. You’ll partner closely with Strategic and Scaled Customer Success, Product, and Engineering to turn technical signals into clear customer value and to lay the groundwork for a scalable technical support motion over time.

What You’ll Be Doing

• Serve as the technical point of contact for customers in partnership with a CS Lead, handling advanced technical questions and escalations with a strong focus on clarity, responsiveness, and customer experience.
• Investigate and troubleshoot platform issues by analyzing logs, usage data, and system behavior; reproduce and document bugs in partnership with Engineering.
• Support customers on technical integrations and data flows commonly used in ads measurement and optimization contexts, ensuring data is accurate, interpretable, and usable
• Build lightweight automation and internal tooling to reduce manual work and enable more scalable value delivery to customers.
• Create and maintain automated, customer-facing reporting that quantifies value and ties platform usage to business outcomes.
• Partner with Product and Engineering to translate recurring customer needs into scalable, productized solutions.
• Act as a clear feedback loop between customers and Product, surfacing patterns in questions, friction, and feature gaps.
• Help establish the technical foundation for a scalable customer support motion, including investigation workflows, documentation, and support processes.
  
  

Qualifications

• 5 years of experience in a technical, customer-facing role (e.g., Technical Account Manager, Solutions Engineer, Technical Support, or Technical Customer Success) —ideally in a marketing tech environment.
• Strong technical aptitude and curiosity, with the ability to learn new systems and tools quickly.
• Comfort working with logs, metrics, and analytics to diagnose issues and understand platform usage.
• Experience working with complex technical systems and data flows, with the ability to investigate issues and partner effectively with engineering teams.
• Ability to build lightweight scripts or automation to support reporting, workflows, or internal tooling.
• Exceptional communicator who enjoys being client-facing and can clearly explain technical concepts to non-technical audiences.
• Highly collaborative, with a strong sense of ownership over the customer experience.
• Startup-ready mindset with comfort operating in ambiguity and building from the ground up.
  
  

Company Values

• Demonstrated grit and resourcefulness—you find creative solutions, adapt quickly, and aren’t afraid to roll up your sleeves in a fast-paced, evolving environment.
• Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.
• Proven ability to collaborate across functions and roles, fostering open communication and shared ownership of outcomes.
• Commitment to craftsmanship—you take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind.
• Self-starter with a proactive mindset and a strong sense of accountability—able to drive projects forward independently while staying aligned with team goals.
• Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done.
  
  

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