Accounts Receivable Coordinator

COMPANY OVERVIEW

ThreatLocker® is a leader in endpoint protection technologies, providing enterprise-level cybersecurity tools to improve the security of servers and endpoints. The ThreatLocker® platform with Application Allowlisting, Ringfencing™, Storage Control, Elevation Control, Endpoint Network Control, Configuration Management, and Operational Alert solutions are leading the cybersecurity market toward a more secure approach of blocking the exploits of application vulnerabilities.

POSITION OVERVIEW:  

An Accounts Receivable Specialist manages incoming payments, properly tracking them into the system to maintain accurate bookkeeping records. An Accounts Receivable Specialist has the following responsibilities:

JOB SCOPE:

• Apply payments accurately to customer accounts, including checks, ACH, wire, and credit card transactions.
• Verify billing data with contracts, purchase orders, and service agreements.
• Reconcile customer accounts, investigate discrepancies, and process adjustments or credits when necessary.
• Create credit memos and serve as back up to credit customers’ accounts.
• Follow up with customers on overpayments or outstanding credits
• Reconcile other entity accounts, invoice annual customers, follow up on past due, process cancellations and answer customers questions or concerns.
• Provide copies of invoices, statements, and documentation upon request from customers or sales.
• Maintain a professional and friendly relationship with customers and co-workers while ensuring adherence to company policies.
• Work closely with sales and finance to ensure accurate billing data.
• Assist with process improvements and contribute to policy updates.
• Assist with month end closing by checking there are no duplicate invoices for the month.
• Other projects assigned by management.
• The role will be based in Orlando, FL and is an in-office position.

BACKUP FOR INVOICING AND COLLECTIONS:

• Prepare, review, and send invoices accurately and on time.
• Fill up vendor forms, register as vendor on customers' A/P platforms, and upload any invoices to customers' A/P platforms as needed.
• Monitoring customer accounts for past-due balances and follow-up regarding outstanding payments.
• Work with customers to resolve payment issues or disputes.
• Maintain communication logs and document collection efforts.
• Provide updates on delinquent accounts and escalate issues as appropriate.
• Coordinate with management regarding collection of escalations, disputes, or contract issues.
• Send accounts to collections, follow up, and address any questions from the collection agency.

REQUIRED QUALIFICATIONS:

• Minimum of 3 years of accounting experience
• Experience in using accounting software, Xero experience preferred not required
• Intermediate knowledge using Microsoft Excel (i.e. basic formulas, pivot tables, Vlookups,etc.) 
• Strong attention to detail 
• Ability to collect, analyze and interpret large sets of data
• Strong Written and verbal communication skills

WORKING CONDITIONS:

The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed.

• Job will generally be performed in an office environment but may require travel to visit company offices and/or property locations.
• While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.

A background check and drug/substance screening are required after a conditional offer. Employment will proceed only upon receiving clear results from both.

ThreatLocker also conducts randomized drug and substance testing approximately every 60 days, in line with the same screening standards.