Product Support Branch Manager

About Us

Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.

What You Will Do

The Product Support Branch Manager directs all aspects of the company’s Product Support operations for the branch assigned, specifically for equipment service and parts. The position will lead the organization, fostering a team environment centered around its employees and its customer base.

The Product Support Manager leads and supports implementation of strategies for the branch location, including expanding market share and customers within each area. Will ensure each assigned branch location maintains appropriate staffing, scheduling, customer satisfaction, support, and resources.

The Product Support Manager works closely with the Sales team, Service and Parts leadership, and with various Dealership and Caterpillar support representatives and resources to leverage capabilities to align and deliver company goals for profit, market share and customer satisfaction. Responsible for meeting or exceeding customer expectations through service, parts, sales, and Dealership business processes.

Essential Duties & Responsibilities

• Growth and profitability of the branch.
• Management development and succession planning.
• Budget and business planning.
• Fleet planning, deployment and efficient utilization, and end-of-service disposal.
• Staffing and coordination of training needs assessment and employee skills development.
• Safety leadership and compliance with corporate and related regulatory requirements.
• May have to lift up to 25-30 pounds on occasion.
• Requires frequent hand use for typing, operating the phone, handling materials, and other job-related tasks.
• Other duties as assigned.
  
  

What We Expect Of You

We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.

Basic Qualifications

EDUCATION & EXPERIENCE

• Bachelor’s Degree in business or technical field or relevant experience preferred, High School diploma required.
• Five or more years of management-level equipment service experience with P&L responsibility demonstrated success in service operations, parts distribution, and a familiarity with sales functions.
  
  

Knowledge, Technical Skill, & Abilities

• Multi-location management preferred.
• Profit & Loss responsibility and a high level of financial acumen.
• Demonstrated success in developing subordinates to take on higher levels of responsibility.
• Excellent communication ability, presentation skills, and able to work effectively with all levels and departments of the organization.
• Able to manage and function efficiently in a team-oriented, collaborative work environment.
• Requires moderate travel, generally within region and Dealership territory.
  
  

What’s In It For You

At Thompson Machinery, we believe that great benefits are more than just perks— they’re essential for employee well-being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here’s an overview of our benefits, including some that set us apart from our competitors.

THE BASICS

• Various medical plan options, including a no-cost option
• Vision and dental insurance
• Employer-paid short-term and long-term disability insurance
• Employer-paid basic life insurance
• 401k matching
• Profit Sharing
• 8 paid holidays annually
• Initially up to 15 days of Paid Time Off annually with increase after five years of service
• Employee Assistance Program (EAP)
  
  

What Sets Us Apart

• Competitive pay
• Exposure to world-class CAT training and development
• Tuition Reimbursement
• Tool Purchase Assistance to buy high-quality tools at deep discounts
• Annual stipend toward the purchase of work boots
• Company Incentive Bonus Program
• Paid Veteran holiday annually to all service members
• Training and Development programs
• Work uniforms and professional cleaning services
• Financial Wellness programs
  
  

Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.

Listing is current as of Apr 10, 2026 03:45 PM