Parts Counter Advisor

About Us

Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.

What You Will Do 

Resolve customer parts problems at parts counter or by phone. Identifies part numbers, availability & recommends necessary items. Inspects worn, damaged or defective part(s) to determine replacement required. Completes parts order form or data entry.

Essential Duties & Responsibilities

• The Parts Counter Advisor is responsible to provide prompt, courteous contact with customers and/or guests (walk-in, phone, email, etc.) and direct service as appropriate
• Process parts counter sale and/or returns. Answer telephone or direct calls to correct individuals or department(s)
• Process repair shop parts orders and/or returns
• Research equipment, parts, or allied products to meet specialized customer requirements
• May have to lift up to 25-30 pounds on occasion
• May work in an environment where hazards are present
• Requires frequent hand use for typing, operating the phone, handling materials, and other job-related tasks
• Other duties as assigned
  
  
  

What We Expect Of You

We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.

Basic Qualifications

EDUCATION & EXPERIENCE

• High School Diploma (or equivalent) required and three or more years of relevant experience desired.
  
  
  

Knowledge, Technical Skill, & Abilities

• Able to communicate effectively with customers, co-workers, vendors, and managers.
• Must be accountable for cash receipts, electronic payments, and bank deposits for assigned operational units.
• Demonstrate proficiency in the use of web-browsers.
• Must develop functional ability in the use of proprietary (i.e., Caterpillar, etc.) software.
• Must be able to communicate via email effectively and efficiently (MS Office 365, etc.).
• Displays flexibility, handles changes to assigned tasks with ease.
  
  
  

What’s In It For You

At Thompson Machinery, we believe that great benefits are more than just perks— they’re essential for employee well-being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here’s an overview of our benefits, including some that set us apart from our competitors.

THE BASICS

• Various medical plan options, including a no-cost option
• Vision and dental insurance
• Employer-paid short-term and long-term disability insurance
• Employer-paid basic life insurance
• 401k matching
• Profit Sharing
• 8 paid holidays annually
• Initially up to 15 days of Paid Time Off annually with increase after five years of service
• Employee Assistance Program (EAP)
  
  
  

What Sets Us Apart

• Competitive pay
• Exposure to world-class CAT training and development
• Tuition Reimbursement
• Tool Purchase Assistance to buy high-quality tools at deep discounts
• Annual stipend toward the purchase of work boots
• Company Incentive Bonus Program
• Paid Veteran holiday annually to all service members
• Training and Development programs
• Work uniforms and professional cleaning services
• Financial Wellness programs
  
  
  

Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.