What are the responsibilities and job description for the Product Link Technician position at Thompson Machinery?
Product Link Technician
ABOUT US
Looking for more than just a job? At Thompson Machinery, we've been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.
WHAT YOU WILL DO
Product Link Technicians are responsible for installation of Caterpillar Product Link and Vision Link equipment, as well as diagnostics, service, and repair of the Product Link equipment after installation. The position is also responsible for assisting customers or equipment operators with training in the proper use and operation of Product Link and Vision Link equipment and technology.
This is a skilled service technician position that works largely independently or with guidance from the department supervisor. Work may be performed out of a company-provided field service truck at a variety of customer locations including industrial and commercial sites or may be performed at any of the company's shop locations. Candidates for the position must be trained as an equipment mechanic or technician, must possess a set of basic mechanic tools, and must be in possession of and maintain a valid driver's license and ability to maintain DOT medical exam certificate.
ESSENTIAL DUTIES & RESPONSIBILITIES
The position is responsible for high quality installation and repair of Product Link, software files, and responding to customer needs in a positive, safe, and timely manner, and for ensuring maximum value of the work performed.
- The Product Link Technician should be able to read and interpret technical instruction, service and safety manuals, company policies and procedures.
- Works with mechanical and electric/electronic schematics and wiring diagrams; and demonstrates proficiency in the use of test equipment.
- Requires travel up to 25% of the time on a weekly basis.
- May have to lift up to 25-30 pounds on occasion.
- Requires frequent hand use for typing, operating the phone, handling materials, and other job-related tasks.
- Other duties as assigned.
WHAT WE EXPECT OF YOU
We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.
BASIC QUALIFICATIONS
EDUCATION & EXPERIENCE
- Diesel engine, construction equipment and/or truck engine training through accredited technical schools or relevant military experience preferred. High school diploma required.
- Two or more years of previous hand-on equipment or engine experience, diagnostics and troubleshooting experience with diesel powered construction equipment preferred.
KNOWLEDGE, TECHNICAL SKILL, & ABILITIES
- Able to work standard five-day schedules, including daily and occasional weekend hours as needed.
- Must demonstrate professionalism, integrity, adaptability, and a strong customer service focus.
- Demonstrate a sense of urgency and self-initiative, and the personal drive to succeed.
- Excellent communication skills.
WHAT'S IN IT FOR YOU
At Thompson Machinery, we believe that great benefits are more than just perks- they're essential for employee well-being and success. We've designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here's an overview of our benefits, including some that set us apart from our competitors.
THE BASICS
- Various medical plan options, including a no-cost option
- Vision and dental insurance
- Employer-paid short-term and long-term disability insurance
- Employer-paid basic life insurance
- 401k matching
- Profit Sharing
- 8 paid holidays annually
- Initially up to 15 days of Paid Time Off annually with increase after five years of service
- Employee Assistance Program (EAP)
WHAT SETS US APART
- Competitive pay
- Exposure to world-class CAT training and development
- Tuition Reimbursement
- Tool Purchase Assistance to buy high-quality tools at deep discounts
- Annual stipend toward the purchase of work boots
- Company Incentive Bonus Program
- Paid Veteran holiday annually to all service members
- Training and Development programs
- Work uniforms and professional cleaning services
- Financial Wellness programs
Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.
Listing is current as of Mar 05, 2026 04:44 PM