Industrial Inside Sales Representative

Industrial Inside Sales Representative ABOUT US Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth. WHAT YOU WILL DO The Industrial Inside Sales Representative (ISR) is responsible for proactive outbound sales activity and lead generation in support of Cat Rentals and Power Systems products and services. This role serves as a front-line growth driver by identifying opportunities, qualifying prospects, nurturing leads, and supporting field sales teams across all industrial market segments. The position emphasizes high-volume outbound calling, consultative selling, and disciplined CRM execution. ESSENTIAL DUTIES & RESPONSIBILITIES Execute daily outbound call campaigns to targeted industrial accounts to generate new opportunities for rentals, power generation, and related services Identify customer needs related to aerial lifts, forklifts, light towers, carry deck cranes, floor scrubbers, welders, generators, air compressors, and HVAC/temperature control systems Qualify inbound and outbound leads and route sales-ready opportunities to the appropriate outside sales or rental representatives Assist customers with basic application questions and coordinate technical support or field follow-up as needed Accurately document all call activity, opportunities, and next steps in the CRM system Maintain lead pipelines, follow-up schedules, and account notes to ensure consistent coverage Support marketing campaigns, customer lists, and targeted calling initiatives in coordination with Rental and Sales teams WHAT WE EXPECT OF YOU We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service. BASIC QUALIFICATIONS EDUCATION & EXPERIENCE High school diploma required, associate or bachelor’s degree in business, Marketing, or a technical field preferred Strong phone presence with the ability to conduct high-volume outbound call activity Excellent communication, organizational, and time management skills Ability to learn technical product applications and translate them into customer value Working knowledge of industrial, construction, facilities, and contractor markets to support consultative conversations is a plus WHAT’S IN IT FOR YOU At Thompson Machinery, we believe that great benefits are more than just perks— they’re essential for employee well-being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here’s an overview of our benefits, including some that set us apart from our competitors. THE BASICS Various medical plan options, including a no-cost option Vision and dental insurance Employer-paid short-term and long-term disability insurance Employer-paid basic life insurance 401k matching Profit Sharing 8 paid holidays annually Initially up to 15 days of Paid Time Off annually with increase after five years of service Employee Assistance Program (EAP) WHAT SETS US APART Competitive pay Exposure to world-class CAT training and development Tuition Reimbursement Tool Purchase Assistance to buy high-quality tools at deep discounts Annual stipend toward the purchase of work boots Company Incentive Bonus Program Paid Veteran holiday annually to all service members Training and Development programs Work uniforms and professional cleaning services Financial Wellness programs Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.