Rooms Controller

Organization- Thompson Savannah

Summary

We’re looking for an individual who embodies the luxury lifestyle experience. An ideal Thompson team member has a passion for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service, with a sharp sense of humor. This candidate will have a passion for exceptional hotel service and who can express that belief in an atmosphere of spontaneity and authenticity. This position leads other associates by coaching, giving direction and may include training. Front Office Control Clerk is the perfect opportunity for a seasoned Front Office Agent ready to advance their career into management.

• Assign room blocks for groups and guest preferences.
• Pre-Register designated guests and prepare key packets.
• Organize and coordinate check in/pre-registration procedures for arriving groups.
• Review/Track/Accommodate requests for room/check-out changes when possible; communicate to team.
• Confirm reservations and cancellations.
• Review out-of-order rooms daily.
• Ensure rates match market codes and document expectations.
• Verify and adjust billing for guests.
• File guest paperwork or documentation.
• Set up/process all guest check-ins/check-outs.
• Activate room keys.
• Secure valid payment.
• Perform duplicate reservation checks; block rooms.
• Run daily reports.
• Follow up with guests to ensure their requests have been met to their satisfaction.
• Receive, Record, and relay messages accurately, completely, and legibly.
• All other duties as assigned by leadership
  
  

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills
• Ability to stand for long periods of time.
• Knowledge of Opera preferred.
• One to two years’ experience working as a Front Desk Receptionist or within Front Office preferred.
• Working knowledge of hotel operations.
• Ability to multi-task on several items at once.