Assistant Director of Housekeeping

Organization- Thompson Nashville

Summary

Join the Hyatt family! We are seeking individuals who are passionate about providing exceptional care and service to others. At Hyatt, we offer comprehensive on-the-job training and take pride in supporting the growth and development of our colleagues.

We provide a competitive benefits package, including Medical, Dental, and Vision coverage, 401(k), Life Insurance, Short-Term and Long-Term Disability, Employee Assistance Program (EAP), Tuition Reimbursement, and outstanding Travel Perks.

Come grow your career with us!

This position shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for oversight of the cleanliness and maintenance of guest rooms, public space and heart-of-house areas. Additionally, s/he will administer all aspects of the guest room maintenance program and provide leadership, guidance and support to the housekeeping team in the areas of guest service, training, scheduling and performance management for the overall successful day-to-day operations.

Essential Functions:

• Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
• Prepare and properly distribute room assignment sheets to scheduled staff and ensure assignments are completed at the end of each shift
• Effectively communicate changes of assignment sheets as they arise throughout the shift
• Assign and maintain accurate distribution records of keys and communication equipment (e.g. radio, beepers, phones, etc.)
• Consistently perform inspections and maintain safety and cleanliness of guest rooms, public space and heart-of-house areas
• Instills a calm, organized approach when interacting in stressful situations
• Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
• Ensure that sufficient staffing is present to meet the daily business demands
• Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data
• Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction
• Assist management to recruit, hire, train and successfully support and manage the talent of all new and existing team members
  
  

Qualifications

• High school diploma or general education degree (GED or three to five years related experience and/or training; or equivalent combination of education and experience)
• Minimum of three years supervisory/management experience in a high-volume setting required
• Previous hospitality experience in a Four Diamond quality organization preferred
• Previous experience with Windows, Office, and property management systems highly desirable
• Must be able to understand, speak, read, and write in the basic English language
• Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form
• Demonstrate ability to compute basic arithmetic
  
  

Must be available to work, varied shifts and flexible schedules