What are the responsibilities and job description for the Overnight Hotel Supervisor position at Thompson Hotels?
Organization- Thompson Palm Springs
Summary
At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
Thompson Palm Springs has quickly become the desert’s most exciting lifestyle hotel tailored to influential locals, sophisticated globetrotters, VIP gatherings and social events. Situated at the heart of the city’s iconic Palm Canyon Drive, the hotel includes 168 bungalow-inspired guest rooms and suites coupled with our 8,000 square feet of indoor meeting space, plus unique outdoor venues. Thompson Palm Springs is a place where high expectations aren't just met-they're exceeded. It's a place where careers are made and talent opens doors to exciting opportunities in the hospitality industry worldwide. Discover your place to shine in our warm, respectful, and inclusive culture.
As an Overnight Hotel Supervisor, you will serve as the Manager on Duty overnight, providing leadership and guest support. Job duties include but are not limited to:
This is a nonexempt (hourly) role. The budgeted rate for this role is $24.00 plus $1 overnight shift premium. This is the annual hourly rate for this position that Thompson Palm Springs reasonably expects to pay. Decisions regarding individua hourly rates will be based on a number of factors including experience, and education.
Qualifications
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status
Summary
At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
Thompson Palm Springs has quickly become the desert’s most exciting lifestyle hotel tailored to influential locals, sophisticated globetrotters, VIP gatherings and social events. Situated at the heart of the city’s iconic Palm Canyon Drive, the hotel includes 168 bungalow-inspired guest rooms and suites coupled with our 8,000 square feet of indoor meeting space, plus unique outdoor venues. Thompson Palm Springs is a place where high expectations aren't just met-they're exceeded. It's a place where careers are made and talent opens doors to exciting opportunities in the hospitality industry worldwide. Discover your place to shine in our warm, respectful, and inclusive culture.
As an Overnight Hotel Supervisor, you will serve as the Manager on Duty overnight, providing leadership and guest support. Job duties include but are not limited to:
- Acting as Manager on Duty during the overnight shift
- Supervise and support the overnight team
- Handle guest concerns, escalations, and special requests
- Ensure overnight operational continuity and safety
- Oversee night audit functions and reports
- Maintain communication with management regarding overnight incidents or concerns
- Conduct security patrols
- Ensure brand standards, policies, and procedures are upheld overnight
- Conduct all audit procedures in accordance with hotel and company standards on a daily basis
- Verify and confirm the status of all wake-up call requests, ensuring proper handling and follow-up
- Prepare the front office for the upcoming shifts, resetting systems and operations for the day’s business
- Function as PBX operator during the audit shift, managing communication duties effectively
- Participate in all front office meetings with an active and collaborative approach
- Engage in all training and cross-training opportunities, continually enhancing skill sets
- Proactively greet guests with a friendly and welcoming demeanor, ensuring a positive guest experience
- Other duties as assigned by Rooms leadership
This is a nonexempt (hourly) role. The budgeted rate for this role is $24.00 plus $1 overnight shift premium. This is the annual hourly rate for this position that Thompson Palm Springs reasonably expects to pay. Decisions regarding individua hourly rates will be based on a number of factors including experience, and education.
Qualifications
- Must be at least 21 years of age (required by California law to handle alcoholic beverages)
- Previous experience working at a hotel/resort required
- Proficiency in OPERA system is a plus
- A true desire to satisfy the needs of others in a fast-paced environment.
- Refined verbal communication skills.
- Must have physical stamina to lift moderate amounts of weight.
- Health, Dental, Vision Insurance eligibility after 30 days of employment
- Paid Time Off (PTO)
- Compassionate Leave
- Life Insurance
- Paid Holidays
- 401k Retirement Savings Plan & Company Match
- Paid Parental Leave & Adoption Assistance Program
- Free & Discounted Hotel Rooms at Hyatt Hotels around the World!
- Tuition & Wellness Reimbursement
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status
Salary : $24