What are the responsibilities and job description for the Restaurant Supervisor - Velocity Wings (Purcellville) position at Thompson Hospitality?
Overview:
Who We Are:
Since our first Velocity Wings concept opened in Summer of 2013 in Purcellville, Virginia, we have been humbled by and extremely proud of the overwhelming support our concept received from the community. We opened with the mission and goals of providing delicious, fresh food and affordable family fun for our neighbors. In each location opened since, we have been welcomed with warm support and smiling faces. At Velocity Wings, we want to be more than just a local restaurant, we want to be a champion of the communities we serve. We have made it an integral piece of our business model to support our local schools, churches, youth teams, civic and non-profit organizations. This is our promise to the communities that have welcomed and supported us over the years.
We are an equal opportunity employer and value diversity. All employment decisions are made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.
Velocity Wings, a beloved community-focused restaurant known for its fresh wings, burgers, and vibrant atmosphere, is seeking a Dining Room Supervisor to join our team. As a Dining Room Supervisor, you will be responsible for ensuring exceptional customer service and overseeing the front-of-house operations to create memorable dining experiences. If you have a passion for hospitality, strong leadership skills, and a dedication to providing outstanding service, we invite you to be part of the Velocity Wings team!
Responsibilities:
- Supervise, coordinate, and mentor front-of-house staff, including servers, hosts, and bussers, to ensure efficient operations and exceptional customer service.
- Ensure that guests have a memorable dining experience by actively engaging with them, addressing any concerns or requests promptly, and maintaining a welcoming atmosphere.
- Monitor service quality, presentation, and adherence to restaurant standards, including cleanliness and hygiene.
- Assist in managing inventory levels for dining room supplies and coordinate with vendors for timely restocking.
- Gather and relay guest feedback to management for continuous improvement.
- Handle cash transactions and process payments accurately.
- Previous experience in a supervisory or management role within the restaurant industry preferred.
- Strong leadership, communication, and interpersonal skills.
- Customer-focused mindset with a passion for providing exceptional service.
- Ability to thrive in a fast-paced, customer-driven environment.
- Basic computer skills for scheduling and reporting.
- Knowledge of food safety and health regulations.
- Ability to handle high-pressure situations and solve problems effectively.
- Ability to stand and walk for extended periods.
- Frequent bending, lifting, and carrying up to 25 pounds.
- Ability to move quickly and efficiently in a fast-paced environment.
- Clear verbal communication with guests and team members.
- Flexible schedule including weekends and evenings as needed.
- Knowledge of food health and safety regulations.
Who We Are:
Since our first Velocity Wings concept opened in Summer of 2013 in Purcellville, Virginia, we have been humbled by and extremely proud of the overwhelming support our concept received from the community. We opened with the mission and goals of providing delicious, fresh food and affordable family fun for our neighbors. In each location opened since, we have been welcomed with warm support and smiling faces. At Velocity Wings, we want to be more than just a local restaurant, we want to be a champion of the communities we serve. We have made it an integral piece of our business model to support our local schools, churches, youth teams, civic and non-profit organizations. This is our promise to the communities that have welcomed and supported us over the years.
gourmet wings, the most delicious burger in
Thompson Hospitality is of the largest restaurants, food service, and facilities management companies in the country. We are highly built upon our values, do the right thing, do the best you can, and treat others how you want to be treated, which are shaped by more than 33 years of relationships with our clients, guests, and communities. We offer competitive benefits, see our website for more. https://www.thompsonhospitality.com/
We are an equal opportunity employer and value diversity. All employment decisions are made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.